Contact Center

A complete, secure cloud contact center solution that makes it easy to collaborate with agents and improve customer experiences.

Agent giving a customers excellent experiences with 8x8 Contact Centre tools
Agent giving a customers excellent experiences with 8x8 Contact Centre tools

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide, 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide, 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide, 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Reliable, easy, and secure

Ensure productivity for all agents with a platform-wide, 99.999% uptime SLA and a unified toolset that eliminates app confusion.

Engaging and collaborative

Boost agent and employee engagement, collaboration, and operational effectiveness for customer success.

Customer-centric

Design better experiences with support for all interaction channels and proactive, AI-powered self-service.

Adaptive analytics

Activate agent potential with timely feedback, intelligent coaching, and collaboration tools for continuous improvement.

Redefining Metrics for CX Success

The latest posts delivered to your inbox.

image_97.png
image_97.png

Delight customers with easy, personalized self-service experiences.

Create positive first impressions that deliver results. With instant access to engaging, AI-powered conversations across both voice and digital channels, customers can effectively help themselves and get quicker resolutions without agent involvement.

Flow charts, pie charts, and text boxes showing the creation and usage of intelligent customer assistant helping out a consumer to select and review a burger place.
Flow charts, pie charts, and text boxes showing the creation and usage of intelligent customer assistant helping out a consumer to select and review a burger place.

Connect faster and answer better with omnichannel routing.

Stay ahead of changing customer expectations by intelligently delivering live service across voice and a complete array of digital channels with proactive service options.

Connect faster and answer better with omnichannel routing for your contact center.
Connect faster and answer better with omnichannel routing for your contact center.

Increase performance with purpose-built, composable workspaces designed for agents and supervisors

Intuitive, design-led applications focused on the unique requirements of every contact center role. These workflow-driven interfaces consolidate the tools and information necessary to provide the ultimate customer experience into a single powerful UI.

Collage illustrating 8x8 user interface that enhances agent engagement and experience
Collage illustrating 8x8 user interface that enhances agent engagement and experience

Gain insights and complete visibility through first-rate analytics.

Customizable reports minimize the effort required to manage and monitor your contact center. Automatic notifications highlight the status of critical performance metrics and alert you to key trends, agent activities, and customer behavior that can impact the overall experience.

Collage of contact center analytics reports from 8x8
Collage of contact center analytics reports from 8x8

Drive results with Workforce Engagement Management.

Delivering great customer experiences means empowering agents with a powerful combination of tools built to save time and optimize results.

Contact center agent getting feedback through workforce engagement management
Contact center agent getting feedback through workforce engagement management

Integrate Your Way

Rapid integrations and endless possibilities through 8x8 Dynamic Integration Framework.

Sales force logo
Microsoft Dynamics 365 logo
Zendesk logo
ServiceNow logo
Microsoft Azure logo

Features for Everyone

Features for Everyone

Features for Everyone

Features for Everyone

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all inbound and outbound customer interactions.

IVR

Dialer

Agent Workspace

Digital omnichannel icon

Digital

Easily connect with customers across their channel of choice.

Digital Channels

Proactive Outreach

Payment Processing

Automation and AI icon

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all inbound and outbound customer interactions.

IVR

Dialer

Agent Workspace

Digital omnichannel icon

Digital

Easily connect with customers across their channel of choice.

Digital Channels

Proactive Outreach

Payment Processing

Automation and AI icon

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all inbound and outbound customer interactions.

IVR

Dialer

Agent Workspace

Digital omnichannel icon

Digital

Easily connect with customers across their channel of choice.

Digital Channels

Proactive Outreach

Payment Processing

Automation and AI icon

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

icon-inbound-outbound-5pt-vibe.svg

Inbound/Outbound

Effortlessly route and handle all inbound and outbound customer interactions.

IVR

Dialer

Agent Workspace

Digital omnichannel icon

Digital

Easily connect with customers across their channel of choice.

Digital Channels

Proactive Outreach

Payment Processing

Automation and AI icon

Self-Service & Automation/AI

Greet customers with intelligent solutions that improve every experience.

Intelligent Customer Assistant

Intelligent IVR

Integrations icon

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

Reporting and Analytics icon

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

Workforce Engagement icon

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

Integrations icon

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

Reporting and Analytics icon

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

Workforce Engagement icon

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

Integrations icon

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

Reporting and Analytics icon

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

Workforce Engagement icon

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

Integrations icon

Integrations

Ensure endless integration possibilities for enhanced EX & CX.

Native CRM

CRM

Team Messaging

APIs

Reporting and Analytics icon

Reporting & Analytics

Keep a pulse on every facet of your business.

Supervisor Workspace

Contact Center Analytics

Customer Experience Analytics

Surveys

Workforce Engagement icon

Workforce Engagement Management

Activate agent potential with intelligent insights.

Workforce Management

Quality Management / Coaching

Speech & Text Analytics

Call & Screen Recording

Unmatched Support and Quality

Unmatched Support and Quality

Unmatched Support and Quality

Unmatched Support and Quality

99.999% Uptime SLA, Guaranteed

Our network is backed by the first, platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA, Guaranteed

Our network is backed by the first, platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA, Guaranteed

Our network is backed by the first, platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

99.999% Uptime SLA, Guaranteed

Our network is backed by the first, platform-wide uptime SLA across UCaaS and CCaaS.

24/7/365 Global Support

Get round-the-clock support in six locations and ten languages around the globe via email, chat, or phone.

35 Global Locations/Regions

35 public and private data center locations provide reliability, quality of service, and local data residency.

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives.

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives.

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives.

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

Secure and Compliant

More organizations choose 8x8 to support their compliance standards and initiatives.

Logo for PCI-DSS-compliance
Logo for HIPAA compliance
Logo showing 8x8 compliance with Consumer Proprietary Network Information (CPNI)
Federal Information Security Management Act (FISMA) compliant logo
Logo showing 8x8 compliance with General Data Protection Regulation (GDPR)

8x8 Platform Feature Highlights

Fall 2024

Discover the latest innovations across the 8x8 platform portfolio. See what’s new with our Fall 2024 update!

Woman and her co-workers exploring the 8x8 Open Communications Platform portfolio
Woman and her co-workers exploring the 8x8 Open Communications Platform portfolio

Plans & Pricing

Call center solutions are available in standalone plans, or as part of a communications suite.

Business Communications

Voice. Video. Chat.

Add Contact Center

Contact Center. Voice. Video. Chat.

X6

Voice contact center

Skills-based routing, IVR, call recording CRM

Reporting & analytics, CX journey mapping

X7

One interface for voice and digital interactions

Everything in X6, plus:

Multi-channel support for social media, chat, email, and SMS

Co-browsing

X8

Advanced contact center with QM and interaction analytics

Everything in X7, plus:

Quality management

Speech and text analytics

Request a Quote

Get your fast, no-obligation quote now

 

1-866-879-8647


Chat with an 8x8 Expert


Need product help?