8x8 Voice for Microsoft Teams

An intuitive, Azure-based Direct-Routing-as-a-Service solution that enables native PSTN calling in Microsoft Teams

Microsoft teams logo
Microsoft teams logo

An intuitive, Azure-based Direct-Routing-as-a-Service solution that enables native PSTN calling in Microsoft Teams

Native Microsoft Teams PSTN calling powered by the 13-time Gartner UCaaS Magic Quadrant Leader

  • Reliable - Azure-based Direct Routing as a Service backed by an industry-leading platform-wide 99.999% uptime SLA
  • Flexible - Full PSTN replacement in over 55 countries and optional unlimited calling plans
  • Advanced - Enhance Teams with SMS/MMS*, eFax, automated compliance call recording, AI-driven analytics, and supervisor tools for barge, monitor, and whisper
  • Simple - Reduce admin complexity through an intuitive cloud portal—no on-premises SBCs, SIP Trunk configuration, or PowerShell scripts required
  • Complete - Part of the 8x8 for Microsoft Teams portfolio that offers Global Reach, flexible calling plans, Operator Connect, and a Teams-certified contact center with free on-net calling
Screenshot of Microsoft Teams user experience with 8x8 Voice integration

Features

  • Inbound and outbound calls to/from the PSTN
  • Inbound and outbound calls to/from an extension
  • Calling features (Ring Groups, Queue, Transfer, Voicemail, Hold, Recording)
  • Contact Center “light” features (Supervisor Barge, Monitor, and Whisper)
  • SMS/MMS*, eFax, Call Recordings, Self-Service Call Queue Management through the companion 8x8 App for Microsoft Teams
  • Support for 8x8-certified IP phones, DECT, analog, and Teams-enabled devices
  • CRM integrations
  • Call recording
  • Speech analytics
  • Quality Management
  • Analytics for 8x8 Work
  • Streamlined deployment through 8x8 Voice for Microsoft Teams Admin Portal

*SMS/MMS available in select markets

Prerequisites

  • 8x8 X Series license
  • Commercial license of Microsoft 365 or Office 365 that includes Microsoft Teams
  • Microsoft 365 Phone System or Microsoft Teams Phone Standard

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance

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