Tailored interfaces for every customer-facing role
8x8 wins vs Five9® with a complete CX platform
8x8 wins vs Five9® with a complete CX platform
8x8 provides what Five9® can’t—an integrated cloud communications platform without the need for 3rd-party add-ons.
Recognized in the 2023 Gartner CCaaS Magic Quadrant
Native Microsoft integration
An integrated CX platform with service availability guarantees
Industry-proven AI-driven workflows and insights
Easy-to-design-and-manage omnichannel journeys
Tailored interfaces for every customer-facing role
Recognized in the 2023 Gartner CCaaS Magic Quadrant
Native Microsoft integration
An integrated CX platform with service availability guarantees
Industry-proven AI-driven workflows and insights
Easy-to-design-and-manage omnichannel journeys
Tailored interfaces for every customer-facing role
Recognized in the 2023 Gartner CCaaS Magic Quadrant
Native Microsoft integration
An integrated CX platform with service availability guarantees
Industry-proven AI-driven workflows and insights
Easy-to-design-and-manage omnichannel journeys
Tailored interfaces for every customer-facing role
Recognized in the 2023 Gartner CCaaS Magic Quadrant
Native Microsoft integration
An integrated CX platform with service availability guarantees
Industry-proven AI-driven workflows and insights
Easy-to-design-and-manage omnichannel journeys
Trusted by over 3 million users with PSTN services in over 50 countries
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8x8 vs Five9® at a glance
Single integrated cloud platform for UC, CC, and CPaaS
Tailored interfaces for specific roles
Decades of market-proven integrated contact center expertise
Embedded native Microsoft integration
Solutions-certified contact center for Microsoft Teams, including Operator Connect
Long-established and adopted speech analytics and interaction insights
Mix & match licensing and calling plans
Global reach with local PSTN services in >50 countries
Product, sales, and support optimized for midsize organizations
Trusted and recognized
8x8 named a Leader in the 2024 Gartner Magic Quadrant for UCaaS and recognized in the 2024 Gartner CCaaS Magic Quadrant.
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"With 8x8, there's so much available out of the box. Also, the ability to customize and schedule reports and sentiment analysis is so simple, it allows us to get to what we need really quickly."
8x8 industry recognition at a glance
We’re a top-five ranking vendor according to Metrigy's 2023 CCaaS MetriRank benchmarking report, with the highest customer business success score of all peers.
8x8 industry recognition at a glance
We’re a top-five ranking vendor according to Metrigy's 2023 CCaaS MetriRank benchmarking report, with the highest customer business success score of all peers.
8x8 industry recognition at a glance
We’re a top-five ranking vendor according to Metrigy's 2023 CCaaS MetriRank benchmarking report, with the highest customer business success score of all peers.
8x8 industry recognition at a glance
We’re a top-five ranking vendor according to Metrigy's 2023 CCaaS MetriRank benchmarking report, with the highest customer business success score of all peers.
9x
Recognized for CCaaS
13x
UCaaS Leader
Certified
Operator Connect services for
Microsoft Teams
Microsoft Teams
39
Awards received
2024
Top rated
The 8x8 advantage revealed
Single vendor solution for CC, UC, and beyond
We’ve provided a single integrated cloud communications platform since 2011—unlike Five9, which remains a CCaaS-only provider requiring third-party add-ons.
What you see is what you get:
• single billing,
• common administration,
• persona-oriented user interfaces, and
• end-to-end guarantees on service availability.
Tailored user interfaces
Flexible licensing for optimized spend and ROI
Cross-platform analytics and insights
Agile omnichannel offering
Optimized for the mid-market
We’ve provided a single integrated cloud communications platform since 2011—unlike Five9, which remains a CCaaS-only provider requiring third-party add-ons.
What you see is what you get:
• single billing,
• common administration,
• persona-oriented user interfaces, and
• end-to-end guarantees on service availability.
Get in touch to learn how 8x8 delivers against Five9
Get in touch to learn how 8x8 delivers against Five9
Get in touch to learn how 8x8 delivers against Five9
Get in touch to learn how 8x8 delivers against Five9
[®™] - Five9 and the Five9 logo are trademarks of Five9, Inc. in the United States and other countries. Five9 is not affiliated with 8x8, Inc.
[®™] - Five9 and the Five9 logo are trademarks of Five9, Inc. in the United States and other countries. Five9 is not affiliated with 8x8, Inc.
[®™] - Five9 and the Five9 logo are trademarks of Five9, Inc. in the United States and other countries. Five9 is not affiliated with 8x8, Inc.
[®™] - Five9 and the Five9 logo are trademarks of Five9, Inc. in the United States and other countries. Five9 is not affiliated with 8x8, Inc.