Automation Builder
Automation Builder
A visual, effortless way to build communication workflows that really work
Try it now
*All new users will have 100 free workflow executions to start with.
A no-code, drag and drop solution to automate workflows for complex business processes
Orchestrate meaningful interactions in just a few clicks with the 8x8 Connect Automation Builder
Simplify workflows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Cross-channel orchestration
Boost efficiency with a consolidated interface of multi-channel conversations
Easily customizable
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Seamless integrations
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
Simplify workflows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Cross-channel orchestration
Boost efficiency with a consolidated interface of multi-channel conversations
Easily customizable
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Seamless integrations
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
Simplify workflows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Cross-channel orchestration
Boost efficiency with a consolidated interface of multi-channel conversations
Easily customizable
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Seamless integrations
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
Simplify workflows
Increase productivity by building custom workflows easily or choosing from prebuilt templates
Cross-channel orchestration
Boost efficiency with a consolidated interface of multi-channel conversations
Easily customizable
Enjoy the flexibility of iterating complex workflows and custom codes effortlessly
Seamless integrations
Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications
Build engaging experiences for any use case you can think of
Create custom workflows in minutes, or choose from our prebuilt templates
Always-on customer support
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Reminders and notifications
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Self-service customer support
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Automated surveys
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Always-on customer support
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Reminders and notifications
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Self-service customer support
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Automated surveys
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Always-on customer support
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Reminders and notifications
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Self-service customer support
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Automated surveys
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Always-on customer support
Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.
Reminders and notifications
Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.
Self-service customer support
Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.
Automated surveys
Collect customer feedback with customizable and easy-to-setup two-way communication flows
Why 8x8 Connect
A multi-channel communication platform designed for businesses who want to work smart, not hard
Conversations powered by context
Help your team deliver more effective customer support with insight into past interaction data.
No developers necessary
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Close internal gaps
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
"Better data, better insights"
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
Conversations powered by context
Help your team deliver more effective customer support with insight into past interaction data.
No developers necessary
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Close internal gaps
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
"Better data, better insights"
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
Conversations powered by context
Help your team deliver more effective customer support with insight into past interaction data.
No developers necessary
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Close internal gaps
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
"Better data, better insights"
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
Conversations powered by context
Help your team deliver more effective customer support with insight into past interaction data.
No developers necessary
While other customer portal solutions are low-code, 8x8 Connect is no-code.
Close internal gaps
Collaborate better with a single consolidated platform that helps you manage all customer conversations.
"Better data, better insights"
Unified data powers cross-channel analytics leading to improved strategies and business outcomes.
"Having a reliable partner like 8x8 has been crucial for us to deliver our customer communications and marketing campaigns on time. With 8x8 Connect, it has never been easier to set up SMS campaigns!."