The Future of the Contact Center is Here
The Future of the Contact Center is Here
Organizations with a cloud-first, digital-first mindset have leapt ahead, but they must continually adapt and innovate to stay competitive. From agent experience to AI and customer engagement in the metaverse, get an exclusive look at what’s coming next.
Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.
Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.
Experts predict that by 2023, EX will overtake CX, at least temporarily, as the leading “experience” focus and investment.
By 2025, the percentage of contact center agents experts predict will be gig-economy workers.
Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.
Data source: Morning Consult survey of 239,000 workers
By 2025, the percentage of contact center agents experts predict will be gig-economy workers.
Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.
Data source: Morning Consult survey of 239,000 workers
By 2025, the percentage of contact center agents experts predict will be gig-economy workers.
Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.
Data source: Morning Consult survey of 239,000 workers
By 2025, the percentage of contact center agents experts predict will be gig-economy workers.
Millennial and Gen Z workers who say they’ll quit if their employer doesn’t give them remote work flexibility.
Data source: Morning Consult survey of 239,000 workers
See what the future holds
Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:
Agent Experience
Work from Anywhere
Integrated Communications
Customer Engagement
See what the future holds
Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:
Agent Experience
Work from Anywhere
Integrated Communications
Customer Engagement
See what the future holds
Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:
Agent Experience
Work from Anywhere
Integrated Communications
Customer Engagement
See what the future holds
Contact center experts and industry analysts share their predictions from 2023 to 2030 around these hot topics:
Agent Experience
Work from Anywhere
Integrated Communications
Customer Engagement
Gig Economy
AI/ML
VR/Metaverse
Digital Transformation Acceleration
Gig Economy
AI/ML
VR/Metaverse
Digital Transformation Acceleration
Gig Economy
AI/ML
VR/Metaverse
Digital Transformation Acceleration
Gig Economy
AI/ML
VR/Metaverse
Digital Transformation Acceleration