Redefining Customer Engagement with Communications Platforms and APIs
Redefining Customer Engagement with Communications Platforms and APIs
Communications platforms and APIs are an essential part of the increasing digitization of customer engagement, with 90% of businesses predicted to have these platforms by 2023. Discover how these platforms empower businesses to transform the customer experience and thrive.
Download the whitepaper
In this whitepaper you will:
- Understand the importance of communication platforms and APIs in the digital world
- Dive into the benefits and challenges of each communication channel
- Explore numerous use cases that demonstrate how communications platforms and APIs can drive your business outcomes
- Learn recommended approaches for powerfully integrating communications platforms and APIs to transform customer engagement
Create more engaging customer experiences at scale with 8x8 Embeddable Communications and APIs
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with call masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat Apps
Programmatically send richer messages and content to users of major chat apps (Eg. WhatsApp Business).
Video Interaction
Redefine customer experience by integrating Video Interaction into your mobile apps or websites.
Meetings as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
Callstats
Call quality performance monitoring that helps drive adoption and enables better communications.
