The Total Economic Impact™ of 8x8 Contact Center
The Total Economic Impact™ of 8x8 Contact Center
158% ROI. 3X increase in answer rate. $52M in contact center-generated revenue.
Get the TEI Study
Big savings and improved performance deliver triple-digit ROI
The Total Economic Impact™ (TEI) study presents the potential return on investment (ROI) that enterprises may realize by deploying 8x8 Contact Center. For this study, Forrester consulting interviewed a current customer and found that, over a 3-year period, 8x8 XCaaS delivered:
- $52M increase in contact center-generated revenue
- $1.9M increase in profit due to 3x increase in answer rate
- $5.1M on-prem to cloud migration savings, including elimination of downtime
In addition to cost savings and increased revenue, this study reveals additional 8x8 Contact Center benefits, including:
- Speed of deployment
- Long-term support for work-at-home agents
- Elimination of communications silos across the organization
- Improved visibility through reporting
.png?auto=webp?ar-1-1,fo-auto,w-150?auto=webp)