5 Ways Conversational AI Can Support Contact Centre Automation

Increasingly, customers are turning to digital channels for information, purchases, and support. But even after decades of innovation, consumers are still left frustrated by the inefficiency of customer self-service. Ineffective menus, limited options, and/or being forced to connect with a live agent—only to repeat information multiple times. The good news is that 8x8 Intelligent Customer Assistant, a powerful user-friendly conversational AI solution, is advancing self-service capabilities by offering faster, automated resolutions.