CX Responsibility Beyond the Contact Center

With an increasing number of customer interactions taking place outside of the contact center, 92% of business leaders are making it a priority this year to create and deliver a consistent customer experience (CX) across all departments. How are they approaching CX as an organization-wide initiative? Download this report to see the results from this survey of 300+ US, UK, and Canadian business leaders who share their organizations’ CX realities and aspirations.