Metrigy: Focus on CCaaS + UCaaS Leadership

The markets for CCaaS and UCaaS services are highly competitive, with providers of varying sizes, capabilities, and reach, as well as depth and breadth of offerings. 2024 is shaping up to be an important year of enhanced product development, particularly around AI, which will become a significant factor moving forward.

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In this special report, research firm Metrigy compares UCaaS and CCaaS providers, pulling data from their recent MetriRank studies..