5 Questions to Ask Your Prospective UCaaS Provider

In order to remain competitive in today’s global marketplace, organizations must constantly improve employee productivity, customer service, and keep costs down—often while leveraging the same number of resources or fewer. This may seem like an impossible feat, but cloud-based solutions such as UCaaS (Unified Communications as a Service) have enabled IT departments to be viewed as business drivers rather than cost centers. Companies looking to take advantage of a cloud-based unified communications (UC) strategy need to consider the shift from a myriad of business perspectives.