Registration for the Campbell CX Tour has closed. We encourage you to check out our other CX tour stops and future events at 8x8.com/events to stay connected with us for updates. We hope to see you at a future event!
Agenda
Schedule
11am - 12pm
Partner-only breakout meetings
12pm - 5pm
General Session:
Registration and Networking Lunch
Welcome and Introductions
Trends and Innovations: Pioneering the Future of CX
Customer Fireside Chat with AdvancedMD Software Inc.
Kate Boyle
Customer Fireside Chat with Acer
Mark Groveunder
Technology Spotlight with Creovai
Neil Titcomb
Keynote: The Insight Age
Joel Neeb
CX Thought Leadership and Customer Panel
Cocktails, Networking and Ask the Expert Demos
Location
8x8 Headquarters
675 Creekside Way, Campbell, CA 95008Introducing our expert speakers
Kate Boyle
Corporate IT Manager
AdvancedMD Software Inc
Mark Groveunder
Senior Vice President of IT and Services
Acer - X-Series
Joel Neeb
VP Execution & Transformation
The Insight Age
Neil Titcomb
SVP of Global Sales
Creovai
Justin Robbins
Evangelist
8x8
Chrissy Calabrese
Director of Product Marketing
8x8
Event sponsor
Verint Open Platform delivers unmatched freedom and flexibility to increase CX automation, elevating CX and lowering costs to deliver AI business outcomes. The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.
Event sponsor
Verint Open Platform delivers unmatched freedom and flexibility to increase CX automation, elevating CX and lowering costs to deliver AI business outcomes. The Verint Open Platform provides a team of AI-powered bots to augment human staff across the enterprise, including contact centers, web/mobile channels, branches, back offices, CX offices, and more. The result? Organizations can create capacity, lower costs, and continually improve CX.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
8x8 CX Tour Locations
Join us at a city near you. More dates and locations are coming soon!
