Registration for the Jersey City CX Tour has closed. We encourage you to check out our other CX tour stops and future events at 8x8.com/events to stay connected with us for updates. We hope to see you at a future event!
Agenda
Schedule
9am - 1pm:
General Session:
Registration and Networking Breakfast
Welcome and Introductions
Trends and Innovations: Pioneering the Future of CX
Chrissy Calabrese
Customer Fireside Chat with Atlantic Union Bank
J.T. Wells
Keynote: The Insight Age
Joel Neeb
Technology Spotlight with Creovai
Steve Trier
CX Thought Leadership and Customer Panel
Sam Wilson, J.T. Wells, Joel Neeb
Lunch, Networking and Ask the Expert Demos
1pm - 2pm:
Partner-only breakout meetings
Location
Westin Jersey City
479 Washington Blvd, Jersey City, NJ 07310 Conference rooms: Liberty I/II and RelianceIntroducing our expert speakers
J.T. Wells
SVP Head of Infrastructure Engineering and Operations
Atlantic Union Bank
Joel Neeb
VP Execution & Transformation
The Insight Age
Maryrose Bernabe
Head of Customer Care Center
Atlantic Union Bank
Sam Wilson
CEO
8x8
Justin Robbins
Evangelist
8x8
Chrissy Calabrese
Director of Product Marketing
8x8
Steve Trier
EVP, Chief Customer & Strategy Officer
Creovai
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
8x8 CX Tour Locations
Join us at a city near you. More dates and locations are coming soon!
