On-demand Webinar
How to Hook Customers with a More Human Experience in a Digital World
On-demand Webinar
How to Hook Customers with a More Human Experience in a Digital World
Find out how your business can best leverage communications technologies to build loyalty and generate value.
Watch Now
The global shift to digital has laid bare the need for organizations to meet customers on their terms and channels, and improving customer experience is an urgent imperative for organizations of every kind.
But creating authentic experiences over digital communications channels can be tricky. How do you balance the need for human interaction, the promise of AI and data-driven decisions, the continued explosion of digital touchpoints, and limited resources?
Join a discussion with Michael Brandenburg (Analyst, Frost & Sullivan) and Marc Magnin (Head of Product, CPaaS, 8x8), followed by a fireside chat with Topp Jirayut (Founder and Group CEO, Bitkub), Etienne Dupont (Senior Director of Business Messaging Solutions, Viber), and moderator Eliza Koo (Head of Marketing, CPaaS, 8x8), to learn their secrets and best practices on how to make the digital experience human, including:
- The challenges of meeting customer expectations in today’s digital world
- The importance of humanizing digital interactions with customers
- How to best leverage communications technologies to drive personalized and seamless customer engagement
Register now to watch live.
The global shift to digital has laid bare the need for organizations to meet customers on their terms and channels, and improving customer experience is an urgent imperative for organizations of every kind.
But creating authentic experiences over digital communications channels can be tricky. How do you balance the need for human interaction, the promise of AI and data-driven decisions, the continued explosion of digital touchpoints, and limited resources?
Join a discussion with Michael Brandenburg (Analyst, Frost & Sullivan) and Marc Magnin (Head of Product, CPaaS, 8x8), followed by a fireside chat with Topp Jirayut (Founder and Group CEO, Bitkub), Etienne Dupont (Senior Director of Business Messaging Solutions, Viber), and moderator Eliza Koo (Head of Marketing, CPaaS, 8x8), to learn their secrets and best practices on how to make the digital experience human, including:
- The challenges of meeting customer expectations in today’s digital world
- The importance of humanizing digital interactions with customers
- How to best leverage communications technologies to drive personalized and seamless customer engagement
Register now to watch live.
The global shift to digital has laid bare the need for organizations to meet customers on their terms and channels, and improving customer experience is an urgent imperative for organizations of every kind.
But creating authentic experiences over digital communications channels can be tricky. How do you balance the need for human interaction, the promise of AI and data-driven decisions, the continued explosion of digital touchpoints, and limited resources?
Join a discussion with Michael Brandenburg (Analyst, Frost & Sullivan) and Marc Magnin (Head of Product, CPaaS, 8x8), followed by a fireside chat with Topp Jirayut (Founder and Group CEO, Bitkub), Etienne Dupont (Senior Director of Business Messaging Solutions, Viber), and moderator Eliza Koo (Head of Marketing, CPaaS, 8x8), to learn their secrets and best practices on how to make the digital experience human, including:
- The challenges of meeting customer expectations in today’s digital world
- The importance of humanizing digital interactions with customers
- How to best leverage communications technologies to drive personalized and seamless customer engagement
Register now to watch live.
The global shift to digital has laid bare the need for organizations to meet customers on their terms and channels, and improving customer experience is an urgent imperative for organizations of every kind.
But creating authentic experiences over digital communications channels can be tricky. How do you balance the need for human interaction, the promise of AI and data-driven decisions, the continued explosion of digital touchpoints, and limited resources?
Join a discussion with Michael Brandenburg (Analyst, Frost & Sullivan) and Marc Magnin (Head of Product, CPaaS, 8x8), followed by a fireside chat with Topp Jirayut (Founder and Group CEO, Bitkub), Etienne Dupont (Senior Director of Business Messaging Solutions, Viber), and moderator Eliza Koo (Head of Marketing, CPaaS, 8x8), to learn their secrets and best practices on how to make the digital experience human, including:
- The challenges of meeting customer expectations in today’s digital world
- The importance of humanizing digital interactions with customers
- How to best leverage communications technologies to drive personalized and seamless customer engagement
Register now to watch live.
Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan
Michael Brandenburg is an industry analyst and member of the Connected Work research team at Frost & Sullivan, a global market research and consulting company. Michael leverages both more than 10 years of market research and competitive analysis experience with a 15 year track record as an IT practitioner to identify emerging market trends, competitive threats and growth opportunities across the enterprise communications market. Michael is lead analyst for communications platforms as a service (CPaaS), session initiation protocol (SIP) trunking, and on-premises UC platforms and infrastructure, as well as supports the team’s research in unified communications (UC) systems and endpoints and UC as a service (UCaaS).
Marc Magnin, Head of Product, CPaaS, 8x8
Marc is an experienced product management leader, specializing in digital transformation solutions in the cloud communications space. Bringing nearly 10 years of professional experience, Marc currently leads a global product team dedicated to revolutionizing digital customer engagement through embeddable multi-channel communications tools. Embracing an international career, Marc has worked at PayPal and Rakuten, and in 7 countries in the past decade. He is truly passionate about innovation, technology and all the mediums to connect people and products. He holds a master degree in management from SKEMA business school.
Topp Jirayut, Founder & Group Chief Executive Officer, Bitkub
Topp has dedicated the majority of his career in the cryptocurrency and blockchain technology industry. He co-founded coins.co.th, Thailand's largest bitcoin exchange. Before Blockchain emerged, Topp worked as an investment banker, financial consultant, and central banker. He is a speaker and one of Thailand's leading bitcoin and open blockchain experts. He holds an MPhil in Economics from Oxford University, UK. Now he is the founder and group CEO at Bitkub Capital Group Holdings Co., Ltd. (BCGH), the largest blockchain and cryptocurrency company in Thailand. He is also the Executive Board Member and Vice President at the Thai Fintech Association.
Etienne Dupont, Senior Director of Business Messaging Solutions, Rakuten Viber
With 10 years experience in the Digital and Tech industries across sales, account management and business development, as Senior Director of Business Messaging solutions Etienne leads sales and product strategy as well as coordinating Viber’s global B2B marketing efforts.Previously at Viber, he spanned marketing and business development in France to increase Viber’s visibility, re-engage and acquire new users to grow the existing user base. Originally from an engineering background, Etienne graduated from Arts & Métier ParisTech, France’s leading engineering school and then a master degree at HEC Paris in digital (Management & New Technology).
Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan
Michael Brandenburg is an industry analyst and member of the Connected Work research team at Frost & Sullivan, a global market research and consulting company. Michael leverages both more than 10 years of market research and competitive analysis experience with a 15 year track record as an IT practitioner to identify emerging market trends, competitive threats and growth opportunities across the enterprise communications market. Michael is lead analyst for communications platforms as a service (CPaaS), session initiation protocol (SIP) trunking, and on-premises UC platforms and infrastructure, as well as supports the team’s research in unified communications (UC) systems and endpoints and UC as a service (UCaaS).
Marc Magnin, Head of Product, CPaaS, 8x8
Marc is an experienced product management leader, specializing in digital transformation solutions in the cloud communications space. Bringing nearly 10 years of professional experience, Marc currently leads a global product team dedicated to revolutionizing digital customer engagement through embeddable multi-channel communications tools. Embracing an international career, Marc has worked at PayPal and Rakuten, and in 7 countries in the past decade. He is truly passionate about innovation, technology and all the mediums to connect people and products. He holds a master degree in management from SKEMA business school.
Topp Jirayut, Founder & Group Chief Executive Officer, Bitkub
Topp has dedicated the majority of his career in the cryptocurrency and blockchain technology industry. He co-founded coins.co.th, Thailand's largest bitcoin exchange. Before Blockchain emerged, Topp worked as an investment banker, financial consultant, and central banker. He is a speaker and one of Thailand's leading bitcoin and open blockchain experts. He holds an MPhil in Economics from Oxford University, UK. Now he is the founder and group CEO at Bitkub Capital Group Holdings Co., Ltd. (BCGH), the largest blockchain and cryptocurrency company in Thailand. He is also the Executive Board Member and Vice President at the Thai Fintech Association.
Etienne Dupont, Senior Director of Business Messaging Solutions, Rakuten Viber
With 10 years experience in the Digital and Tech industries across sales, account management and business development, as Senior Director of Business Messaging solutions Etienne leads sales and product strategy as well as coordinating Viber’s global B2B marketing efforts.Previously at Viber, he spanned marketing and business development in France to increase Viber’s visibility, re-engage and acquire new users to grow the existing user base. Originally from an engineering background, Etienne graduated from Arts & Métier ParisTech, France’s leading engineering school and then a master degree at HEC Paris in digital (Management & New Technology).
Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan
Michael Brandenburg is an industry analyst and member of the Connected Work research team at Frost & Sullivan, a global market research and consulting company. Michael leverages both more than 10 years of market research and competitive analysis experience with a 15 year track record as an IT practitioner to identify emerging market trends, competitive threats and growth opportunities across the enterprise communications market. Michael is lead analyst for communications platforms as a service (CPaaS), session initiation protocol (SIP) trunking, and on-premises UC platforms and infrastructure, as well as supports the team’s research in unified communications (UC) systems and endpoints and UC as a service (UCaaS).
Marc Magnin, Head of Product, CPaaS, 8x8
Marc is an experienced product management leader, specializing in digital transformation solutions in the cloud communications space. Bringing nearly 10 years of professional experience, Marc currently leads a global product team dedicated to revolutionizing digital customer engagement through embeddable multi-channel communications tools. Embracing an international career, Marc has worked at PayPal and Rakuten, and in 7 countries in the past decade. He is truly passionate about innovation, technology and all the mediums to connect people and products. He holds a master degree in management from SKEMA business school.
Topp Jirayut, Founder & Group Chief Executive Officer, Bitkub
Topp has dedicated the majority of his career in the cryptocurrency and blockchain technology industry. He co-founded coins.co.th, Thailand's largest bitcoin exchange. Before Blockchain emerged, Topp worked as an investment banker, financial consultant, and central banker. He is a speaker and one of Thailand's leading bitcoin and open blockchain experts. He holds an MPhil in Economics from Oxford University, UK. Now he is the founder and group CEO at Bitkub Capital Group Holdings Co., Ltd. (BCGH), the largest blockchain and cryptocurrency company in Thailand. He is also the Executive Board Member and Vice President at the Thai Fintech Association.
Etienne Dupont, Senior Director of Business Messaging Solutions, Rakuten Viber
With 10 years experience in the Digital and Tech industries across sales, account management and business development, as Senior Director of Business Messaging solutions Etienne leads sales and product strategy as well as coordinating Viber’s global B2B marketing efforts.Previously at Viber, he spanned marketing and business development in France to increase Viber’s visibility, re-engage and acquire new users to grow the existing user base. Originally from an engineering background, Etienne graduated from Arts & Métier ParisTech, France’s leading engineering school and then a master degree at HEC Paris in digital (Management & New Technology).
Michael Brandenburg, Senior Industry Analyst, Frost & Sullivan
Michael Brandenburg is an industry analyst and member of the Connected Work research team at Frost & Sullivan, a global market research and consulting company. Michael leverages both more than 10 years of market research and competitive analysis experience with a 15 year track record as an IT practitioner to identify emerging market trends, competitive threats and growth opportunities across the enterprise communications market. Michael is lead analyst for communications platforms as a service (CPaaS), session initiation protocol (SIP) trunking, and on-premises UC platforms and infrastructure, as well as supports the team’s research in unified communications (UC) systems and endpoints and UC as a service (UCaaS).
Marc Magnin, Head of Product, CPaaS, 8x8
Marc is an experienced product management leader, specializing in digital transformation solutions in the cloud communications space. Bringing nearly 10 years of professional experience, Marc currently leads a global product team dedicated to revolutionizing digital customer engagement through embeddable multi-channel communications tools. Embracing an international career, Marc has worked at PayPal and Rakuten, and in 7 countries in the past decade. He is truly passionate about innovation, technology and all the mediums to connect people and products. He holds a master degree in management from SKEMA business school.
Topp Jirayut, Founder & Group Chief Executive Officer, Bitkub
Topp has dedicated the majority of his career in the cryptocurrency and blockchain technology industry. He co-founded coins.co.th, Thailand's largest bitcoin exchange. Before Blockchain emerged, Topp worked as an investment banker, financial consultant, and central banker. He is a speaker and one of Thailand's leading bitcoin and open blockchain experts. He holds an MPhil in Economics from Oxford University, UK. Now he is the founder and group CEO at Bitkub Capital Group Holdings Co., Ltd. (BCGH), the largest blockchain and cryptocurrency company in Thailand. He is also the Executive Board Member and Vice President at the Thai Fintech Association.
Etienne Dupont, Senior Director of Business Messaging Solutions, Rakuten Viber
With 10 years experience in the Digital and Tech industries across sales, account management and business development, as Senior Director of Business Messaging solutions Etienne leads sales and product strategy as well as coordinating Viber’s global B2B marketing efforts.Previously at Viber, he spanned marketing and business development in France to increase Viber’s visibility, re-engage and acquire new users to grow the existing user base. Originally from an engineering background, Etienne graduated from Arts & Métier ParisTech, France’s leading engineering school and then a master degree at HEC Paris in digital (Management & New Technology).