On-demand Webinar
Receptionist Reimagined
On-demand Webinar
Receptionist Reimagined
Duration: 30 minutes
Watch Now
Introducing 8x8 Frontdesk
Automated answering technologies provide vital efficiencies in reducing wait times in high-volume calling environments. Yet, the voice of the receptionist has never been in more demand. In today’s hybrid workplace, the challenge is how to evolve to a more agile model that combines call handling efficiency and first contact customer satisfaction.
Join Zeus Kerravala, Founder and Principal Analyst with ZK Research and Dhwani Soni, Vice President, Product Design and User Experience at 8x8 to discover:
- Why hybrid working is forcing businesses to re-evaluate the way that they answer calls.
- How 8x8 Frontdesk, a new tailored experience for users in receptionist roles, provides the optimum solution for today’s distributed workforces.
- The benefits 8x8 customers have enjoyed from adopting 8x8 Frontdesk as part of an experience-based communications platform.
- Where you can learn more about putting your best business foot forward with 8x8 Frontdesk.
Complete the form to watch now.
Introducing 8x8 Frontdesk
Automated answering technologies provide vital efficiencies in reducing wait times in high-volume calling environments. Yet, the voice of the receptionist has never been in more demand. In today’s hybrid workplace, the challenge is how to evolve to a more agile model that combines call handling efficiency and first contact customer satisfaction.
Join Zeus Kerravala, Founder and Principal Analyst with ZK Research and Dhwani Soni, Vice President, Product Design and User Experience at 8x8 to discover:
- Why hybrid working is forcing businesses to re-evaluate the way that they answer calls.
- How 8x8 Frontdesk, a new tailored experience for users in receptionist roles, provides the optimum solution for today’s distributed workforces.
- The benefits 8x8 customers have enjoyed from adopting 8x8 Frontdesk as part of an experience-based communications platform.
- Where you can learn more about putting your best business foot forward with 8x8 Frontdesk.
Complete the form to watch now.
Introducing 8x8 Frontdesk
Automated answering technologies provide vital efficiencies in reducing wait times in high-volume calling environments. Yet, the voice of the receptionist has never been in more demand. In today’s hybrid workplace, the challenge is how to evolve to a more agile model that combines call handling efficiency and first contact customer satisfaction.
Join Zeus Kerravala, Founder and Principal Analyst with ZK Research and Dhwani Soni, Vice President, Product Design and User Experience at 8x8 to discover:
- Why hybrid working is forcing businesses to re-evaluate the way that they answer calls.
- How 8x8 Frontdesk, a new tailored experience for users in receptionist roles, provides the optimum solution for today’s distributed workforces.
- The benefits 8x8 customers have enjoyed from adopting 8x8 Frontdesk as part of an experience-based communications platform.
- Where you can learn more about putting your best business foot forward with 8x8 Frontdesk.
Complete the form to watch now.
Introducing 8x8 Frontdesk
Automated answering technologies provide vital efficiencies in reducing wait times in high-volume calling environments. Yet, the voice of the receptionist has never been in more demand. In today’s hybrid workplace, the challenge is how to evolve to a more agile model that combines call handling efficiency and first contact customer satisfaction.
Join Zeus Kerravala, Founder and Principal Analyst with ZK Research and Dhwani Soni, Vice President, Product Design and User Experience at 8x8 to discover:
- Why hybrid working is forcing businesses to re-evaluate the way that they answer calls.
- How 8x8 Frontdesk, a new tailored experience for users in receptionist roles, provides the optimum solution for today’s distributed workforces.
- The benefits 8x8 customers have enjoyed from adopting 8x8 Frontdesk as part of an experience-based communications platform.
- Where you can learn more about putting your best business foot forward with 8x8 Frontdesk.
Complete the form to watch now.
Zeus Kerravala, Founder & Principal Analyst, ZK Research
Zeus Kerravala is the Founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. If you want to add - Prior to ZK Research, Zeus was a senior vice president and distinguished research fellow with Yankee Group. He is heavily quoted in the business and technology press, and is a regular speaker at events including Interop and Enterprise Connect.
Dhwani Soni, Vice President, Product Design & User Experience, 8x8
Dhwani is working at 8x8 as Vice President for Product and User Experience Design. She is responsible for leading the strategy, vision, and user experience for the company’s integrated cloud communications, collaboration, and contact center solutions. Previously, Dhwani successfully built and led the design team at MobileIron. Her passion for building a strong customer experience is based on end-user trust and privacy, striving for enhanced efficiency, increased social collaboration, and driving accelerated product engagement. She is passionate about leadership and has been an active mentor and coach for inspiring and supporting her fellow women in technology and design.
Zeus Kerravala, Founder & Principal Analyst, ZK Research
Zeus Kerravala is the Founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. If you want to add - Prior to ZK Research, Zeus was a senior vice president and distinguished research fellow with Yankee Group. He is heavily quoted in the business and technology press, and is a regular speaker at events including Interop and Enterprise Connect.
Dhwani Soni, Vice President, Product Design & User Experience, 8x8
Dhwani is working at 8x8 as Vice President for Product and User Experience Design. She is responsible for leading the strategy, vision, and user experience for the company’s integrated cloud communications, collaboration, and contact center solutions. Previously, Dhwani successfully built and led the design team at MobileIron. Her passion for building a strong customer experience is based on end-user trust and privacy, striving for enhanced efficiency, increased social collaboration, and driving accelerated product engagement. She is passionate about leadership and has been an active mentor and coach for inspiring and supporting her fellow women in technology and design.
Zeus Kerravala, Founder & Principal Analyst, ZK Research
Zeus Kerravala is the Founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. If you want to add - Prior to ZK Research, Zeus was a senior vice president and distinguished research fellow with Yankee Group. He is heavily quoted in the business and technology press, and is a regular speaker at events including Interop and Enterprise Connect.
Dhwani Soni, Vice President, Product Design & User Experience, 8x8
Dhwani is working at 8x8 as Vice President for Product and User Experience Design. She is responsible for leading the strategy, vision, and user experience for the company’s integrated cloud communications, collaboration, and contact center solutions. Previously, Dhwani successfully built and led the design team at MobileIron. Her passion for building a strong customer experience is based on end-user trust and privacy, striving for enhanced efficiency, increased social collaboration, and driving accelerated product engagement. She is passionate about leadership and has been an active mentor and coach for inspiring and supporting her fellow women in technology and design.
Zeus Kerravala, Founder & Principal Analyst, ZK Research
Zeus Kerravala is the Founder and Principal Analyst with ZK Research. Kerravala provides a mix of tactical advice to help his clients in the current business climate and long term strategic advice. Kerravala provides research and advice to the following constituents: End user IT and network managers, vendors of IT hardware, software and services and the financial community looking to invest in the companies that he covers. If you want to add - Prior to ZK Research, Zeus was a senior vice president and distinguished research fellow with Yankee Group. He is heavily quoted in the business and technology press, and is a regular speaker at events including Interop and Enterprise Connect.
Dhwani Soni, Vice President, Product Design & User Experience, 8x8
Dhwani is working at 8x8 as Vice President for Product and User Experience Design. She is responsible for leading the strategy, vision, and user experience for the company’s integrated cloud communications, collaboration, and contact center solutions. Previously, Dhwani successfully built and led the design team at MobileIron. Her passion for building a strong customer experience is based on end-user trust and privacy, striving for enhanced efficiency, increased social collaboration, and driving accelerated product engagement. She is passionate about leadership and has been an active mentor and coach for inspiring and supporting her fellow women in technology and design.