Optimize Your Most Important Assets in the Contact Center: Your Agents

Duration: 30 minutes

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The most valuable and impactful resources in your contact center are your agents. Join this webinar to understand how you can use workforce management (WFM) to modernize your contact center and empower your agents to provide the best possible customer service.

Join us to:

Get an overview of WFM and why it’s important for your organization
Understand the ROI of WFM and the value it provides
Hear about a real-life customer’s use of WFM and the benefits
See demonstrations of WFM, from forecasting to real-time analytics
Ask questions live and get answers directly from the experts

Peter Milligan Director, CCaaS Product Marketing 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an expert on the value of the contact center and how it can impact both customer and employee experiences. In particular, he enjoys sharing information about the powerful features and benefits of 8x8 and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8, Peter led impactful product marketing teams at Five9 and Cisco.

Frank Fuhrman Sr. Solutions Consultant, Customer Experience 8x8

Frank is a customer experience and contact center professional with 30+ successful years of helping clients to deliver improved business outcomes. Frank contributes to the acquisition of new clients on the 8x8 platform and works with existing and potential 8x8 customers to implement contact center best practices. Prior to joining 8x8, Frank consulted for Verizon and AT&T.

Peter Milligan Director, CCaaS Product Marketing 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an expert on the value of the contact center and how it can impact both customer and employee experiences. In particular, he enjoys sharing information about the powerful features and benefits of 8x8 and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8, Peter led impactful product marketing teams at Five9 and Cisco.

Frank Fuhrman Sr. Solutions Consultant, Customer Experience 8x8

Frank is a customer experience and contact center professional with 30+ successful years of helping clients to deliver improved business outcomes. Frank contributes to the acquisition of new clients on the 8x8 platform and works with existing and potential 8x8 customers to implement contact center best practices. Prior to joining 8x8, Frank consulted for Verizon and AT&T.

Peter Milligan Director, CCaaS Product Marketing 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an expert on the value of the contact center and how it can impact both customer and employee experiences. In particular, he enjoys sharing information about the powerful features and benefits of 8x8 and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8, Peter led impactful product marketing teams at Five9 and Cisco.

Frank Fuhrman Sr. Solutions Consultant, Customer Experience 8x8

Frank is a customer experience and contact center professional with 30+ successful years of helping clients to deliver improved business outcomes. Frank contributes to the acquisition of new clients on the 8x8 platform and works with existing and potential 8x8 customers to implement contact center best practices. Prior to joining 8x8, Frank consulted for Verizon and AT&T.

Peter Milligan Director, CCaaS Product Marketing 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an expert on the value of the contact center and how it can impact both customer and employee experiences. In particular, he enjoys sharing information about the powerful features and benefits of 8x8 and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8, Peter led impactful product marketing teams at Five9 and Cisco.

Frank Fuhrman Sr. Solutions Consultant, Customer Experience 8x8

Frank is a customer experience and contact center professional with 30+ successful years of helping clients to deliver improved business outcomes. Frank contributes to the acquisition of new clients on the 8x8 platform and works with existing and potential 8x8 customers to implement contact center best practices. Prior to joining 8x8, Frank consulted for Verizon and AT&T.

Watch the webinar on-demand

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Watch the webinar on-demand

Watch Now

Watch the webinar on-demand

Watch Now

Watch the webinar on-demand

Watch Now