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Contact Center as a Service: The Microsoft Teams Connection

Learn how to clear common contact center hurdles with real-world strategies for Microsoft Teams that will improve productivity and customer satisfaction.

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As companies emerge from the pandemic into a period of economic uncertainty, a regionally scattered workforce and stretched budgets, they find themselves doing more with fewer resources. This mirrors what Microsoft CEO Satya Nadella has observed: "As we saw customers accelerate their digital spend during the pandemic," he wrote in a recent memo to employees, "we’re now seeing them optimize their digital spend to do more with less." Now more than ever, businesses need all the help they can get – especially when it comes to their contact centers.

Microsoft Teams is easily one of the best and most popular platforms for connecting and empowering remote contact center employees in this new hybrid work era, but persistent hurdles prevent businesses from optimizing the solution for their contact centers.

In this informative Tech Talk, contact center experts explain how companies can clear these hurdles with real-world strategies for Teams that will improve productivity and customer satisfaction. Businesses can do more with less using Microsoft Teams, as long as they know how to use it to its fullest potential.

As companies emerge from the pandemic into a period of economic uncertainty, a regionally scattered workforce and stretched budgets, they find themselves doing more with fewer resources. This mirrors what Microsoft CEO Satya Nadella has observed: "As we saw customers accelerate their digital spend during the pandemic," he wrote in a recent memo to employees, "we’re now seeing them optimize their digital spend to do more with less." Now more than ever, businesses need all the help they can get – especially when it comes to their contact centers.

Microsoft Teams is easily one of the best and most popular platforms for connecting and empowering remote contact center employees in this new hybrid work era, but persistent hurdles prevent businesses from optimizing the solution for their contact centers.

In this informative Tech Talk, contact center experts explain how companies can clear these hurdles with real-world strategies for Teams that will improve productivity and customer satisfaction. Businesses can do more with less using Microsoft Teams, as long as they know how to use it to its fullest potential.

As companies emerge from the pandemic into a period of economic uncertainty, a regionally scattered workforce and stretched budgets, they find themselves doing more with fewer resources. This mirrors what Microsoft CEO Satya Nadella has observed: "As we saw customers accelerate their digital spend during the pandemic," he wrote in a recent memo to employees, "we’re now seeing them optimize their digital spend to do more with less." Now more than ever, businesses need all the help they can get – especially when it comes to their contact centers.

Microsoft Teams is easily one of the best and most popular platforms for connecting and empowering remote contact center employees in this new hybrid work era, but persistent hurdles prevent businesses from optimizing the solution for their contact centers.

In this informative Tech Talk, contact center experts explain how companies can clear these hurdles with real-world strategies for Teams that will improve productivity and customer satisfaction. Businesses can do more with less using Microsoft Teams, as long as they know how to use it to its fullest potential.

As companies emerge from the pandemic into a period of economic uncertainty, a regionally scattered workforce and stretched budgets, they find themselves doing more with fewer resources. This mirrors what Microsoft CEO Satya Nadella has observed: "As we saw customers accelerate their digital spend during the pandemic," he wrote in a recent memo to employees, "we’re now seeing them optimize their digital spend to do more with less." Now more than ever, businesses need all the help they can get – especially when it comes to their contact centers.

Microsoft Teams is easily one of the best and most popular platforms for connecting and empowering remote contact center employees in this new hybrid work era, but persistent hurdles prevent businesses from optimizing the solution for their contact centers.

In this informative Tech Talk, contact center experts explain how companies can clear these hurdles with real-world strategies for Teams that will improve productivity and customer satisfaction. Businesses can do more with less using Microsoft Teams, as long as they know how to use it to its fullest potential.

Talon Morris, Director of Product Marketing, Microsoft Teams Integrations, 8x8

Talon Morris is the Director of Product Marketing - Microsoft Teams Integrations, and manages the go-to-market strategy. His focus is on understanding the needs of Microsoft customers and complementing the ecosystem through the robust integration options of 8x8 XCaaS.

Previously, he led market intelligence at Zoom and also held a variety of responsibilities at Microsoft across product marketing, technical sales, service engineering, and communications, including the launch of Microsoft Teams.

Talon holds dual Bachelor’s degrees in Advertising and Government from the University of Texas at Austin and an MBA from the University of Chicago Booth School of Business.

Peter Milligan, Director, CCaaS Product Marketing, 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an evangelist for the value of the contact center and how it can impact both customer and employee experiences. In particular he enjoys sharing information about the powerful features and benefits of the 8x8 solution and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8 Peter led impactful product marketing teams at Five9 and Cisco.

John K. Waters, Editor at Large, Redmondmag.com

Journalist and author John K. Waters is Editor in Chief in the Converge360 Group of 1105 Media. He manages one of the world's longest running technology news sites, Application Development Trends, which focuses on enterprise software development, as well Pure AI, which focuses on artificial intelligence, machine learning, and deep learning. He is the host of The WatersWorks Podcast, writes the "WatersWorks" blog, and moderates 1105's "Coffee Talk" webinar series. He's also the author of more than a dozen books, including John Chambers and the Cisco Way, The Everything Guide to Social Media, and the first user guide to the blockbuster computer game, Diablo. And he was a writer and researcher for the documentary film, The Making of Silicon Valley, which was narrated by Walter Cronkite and aired on PBS in 1999 and 2000.

Talon Morris, Director of Product Marketing, Microsoft Teams Integrations, 8x8

Talon Morris is the Director of Product Marketing - Microsoft Teams Integrations, and manages the go-to-market strategy. His focus is on understanding the needs of Microsoft customers and complementing the ecosystem through the robust integration options of 8x8 XCaaS.

Previously, he led market intelligence at Zoom and also held a variety of responsibilities at Microsoft across product marketing, technical sales, service engineering, and communications, including the launch of Microsoft Teams.

Talon holds dual Bachelor’s degrees in Advertising and Government from the University of Texas at Austin and an MBA from the University of Chicago Booth School of Business.

Peter Milligan, Director, CCaaS Product Marketing, 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an evangelist for the value of the contact center and how it can impact both customer and employee experiences. In particular he enjoys sharing information about the powerful features and benefits of the 8x8 solution and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8 Peter led impactful product marketing teams at Five9 and Cisco.

John K. Waters, Editor at Large, Redmondmag.com

Journalist and author John K. Waters is Editor in Chief in the Converge360 Group of 1105 Media. He manages one of the world's longest running technology news sites, Application Development Trends, which focuses on enterprise software development, as well Pure AI, which focuses on artificial intelligence, machine learning, and deep learning. He is the host of The WatersWorks Podcast, writes the "WatersWorks" blog, and moderates 1105's "Coffee Talk" webinar series. He's also the author of more than a dozen books, including John Chambers and the Cisco Way, The Everything Guide to Social Media, and the first user guide to the blockbuster computer game, Diablo. And he was a writer and researcher for the documentary film, The Making of Silicon Valley, which was narrated by Walter Cronkite and aired on PBS in 1999 and 2000.

Talon Morris, Director of Product Marketing, Microsoft Teams Integrations, 8x8

Talon Morris is the Director of Product Marketing - Microsoft Teams Integrations, and manages the go-to-market strategy. His focus is on understanding the needs of Microsoft customers and complementing the ecosystem through the robust integration options of 8x8 XCaaS.

Previously, he led market intelligence at Zoom and also held a variety of responsibilities at Microsoft across product marketing, technical sales, service engineering, and communications, including the launch of Microsoft Teams.

Talon holds dual Bachelor’s degrees in Advertising and Government from the University of Texas at Austin and an MBA from the University of Chicago Booth School of Business.

Peter Milligan, Director, CCaaS Product Marketing, 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an evangelist for the value of the contact center and how it can impact both customer and employee experiences. In particular he enjoys sharing information about the powerful features and benefits of the 8x8 solution and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8 Peter led impactful product marketing teams at Five9 and Cisco.

John K. Waters, Editor at Large, Redmondmag.com

Journalist and author John K. Waters is Editor in Chief in the Converge360 Group of 1105 Media. He manages one of the world's longest running technology news sites, Application Development Trends, which focuses on enterprise software development, as well Pure AI, which focuses on artificial intelligence, machine learning, and deep learning. He is the host of The WatersWorks Podcast, writes the "WatersWorks" blog, and moderates 1105's "Coffee Talk" webinar series. He's also the author of more than a dozen books, including John Chambers and the Cisco Way, The Everything Guide to Social Media, and the first user guide to the blockbuster computer game, Diablo. And he was a writer and researcher for the documentary film, The Making of Silicon Valley, which was narrated by Walter Cronkite and aired on PBS in 1999 and 2000.

Talon Morris, Director of Product Marketing, Microsoft Teams Integrations, 8x8

Talon Morris is the Director of Product Marketing - Microsoft Teams Integrations, and manages the go-to-market strategy. His focus is on understanding the needs of Microsoft customers and complementing the ecosystem through the robust integration options of 8x8 XCaaS.

Previously, he led market intelligence at Zoom and also held a variety of responsibilities at Microsoft across product marketing, technical sales, service engineering, and communications, including the launch of Microsoft Teams.

Talon holds dual Bachelor’s degrees in Advertising and Government from the University of Texas at Austin and an MBA from the University of Chicago Booth School of Business.

Peter Milligan, Director, CCaaS Product Marketing, 8x8

As Director of CCaaS Product Marketing at 8x8, Peter is an evangelist for the value of the contact center and how it can impact both customer and employee experiences. In particular he enjoys sharing information about the powerful features and benefits of the 8x8 solution and how it can bring amazing experiences to customers worldwide. Prior to joining 8x8 Peter led impactful product marketing teams at Five9 and Cisco.

John K. Waters, Editor at Large, Redmondmag.com

Journalist and author John K. Waters is Editor in Chief in the Converge360 Group of 1105 Media. He manages one of the world's longest running technology news sites, Application Development Trends, which focuses on enterprise software development, as well Pure AI, which focuses on artificial intelligence, machine learning, and deep learning. He is the host of The WatersWorks Podcast, writes the "WatersWorks" blog, and moderates 1105's "Coffee Talk" webinar series. He's also the author of more than a dozen books, including John Chambers and the Cisco Way, The Everything Guide to Social Media, and the first user guide to the blockbuster computer game, Diablo. And he was a writer and researcher for the documentary film, The Making of Silicon Valley, which was narrated by Walter Cronkite and aired on PBS in 1999 and 2000.

Watch this on-demand webinar.

Watch this on-demand webinar.

Watch this on-demand webinar.

Watch this on-demand webinar.