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ICMI Contact Center Expo 2024

8x8 will be at the ICMI Contact Center Expo 2024 in Orlando, October 21-24. We hope to see you there! Use the special code 8x8400 to receive $400.00 discount off your registration.

Meet with us onsite and let us show you AI Contact Center, Supervisor workspace, Agent workspace, and more. Book your meeting now!

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Party Time

8x8 & Cognigy Happy Hour Networking Event

Tahitian Room at the Loews Royal Pacific Resort

7:30 PM - 9:30 PM on Tuesday October 22nd, 2024

Network with the professionals of Contact Center over Beer, Wine, Cocktails, Signature Cocktails, and Light Horderves

ICMI Contact Center Expo 2024.png

Party Time

8x8 & Cognigy Happy Hour Networking Event

Tahitian Room at the Loews Royal Pacific Resort

7:30 PM - 9:30 PM on Tuesday October 22nd, 2024

Network with the professionals of Contact Center over Beer, Wine, Cocktails, Signature Cocktails, and Light Horderves

ICMI Contact Center Expo 2024.png

Party Time

8x8 & Cognigy Happy Hour Networking Event

Tahitian Room at the Loews Royal Pacific Resort

7:30 PM - 9:30 PM on Tuesday October 22nd, 2024

Network with the professionals of Contact Center over Beer, Wine, Cocktails, Signature Cocktails, and Light Horderves

ICMI Contact Center Expo 2024.png

Party Time

8x8 & Cognigy Happy Hour Networking Event

Tahitian Room at the Loews Royal Pacific Resort

7:30 PM - 9:30 PM on Tuesday October 22nd, 2024

Network with the professionals of Contact Center over Beer, Wine, Cocktails, Signature Cocktails, and Light Horderves

Agenda

Description

ICMI's Contact Center Expo delivers expert strategy and insight into the need-to-know strategies and technologies for planning, managing, and optimizing your contact center. ICMI’s educational conference programming is focused on the rapidly changing global business client, giving our attendees the opportunity to get ahead and become trailblazers of contact center success.

Learn more

Schedule

Join 8x8 experts to learn more about our AI-enabled Contact Center, and the innovation coming next!

Booth # 313
Tuesday, October 22

5:00 PM – 7:30 PM

Wednesday, October 23

12:00 PM – 5:00 PM

Thursday, October 24

12:00 PM – 4:00 PM


Location

location

Loews Royal Pacific Resort

6300 Hollywood Way, Orlando, FL 32819 United States

Introducing our 8x8 Experts

Justin Robbins

Justin Robbins

Evangelist

8x8

Justin Robbins, Evangelist at 8x8, is a keynote speaker and business advisor dedicated to helping organizations transform the value of their customer interactions..

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Chrissy Calabrese

Director of Product Marketing

8x8

Chrissy Calabrese is the Director of Product Marketing for CCaaS at 8x8 and has 23 years of experience in the contact center and customer experience industry. Chrissy has successfully developed and launched strategies to increase market presence, improve product strategy, and provide thought leadership, as well as enabling teams to be successful.

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Duane Dyar

Lead Sales Engineers

8x8

Duane Dyar is a Lead Sales Engineer at 8x8 with over 20 years of experience in contact center sales and operations. Duane has managed three Contact Centers throughout his career and has a proven record of technical field sales and training to drive increased revenue.

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8x8 CX Tour Locations

Join us at a city near you. More dates and locations are coming soon!

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London (Partners)

November 12, 2024

Registration closed!
Manchester

Manchester, UK

November 13, 2024

Registration closed!
London

London, UK

November 14, 2024

Registration closed!
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Atlanta, GA

August 21, 2024

Registration closed!
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Jersey City, NJ

September 12, 2024

Registration closed!
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Chicago, IL

September 18, 2024

Registration closed!
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Dallas, TX

September 26, 2024

Registration closed!
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Campbell, CA

October 10, 2024

Registration closed!

Find CX inspiration. Lead CX transformation.

Find CX inspiration. Lead CX transformation.

Find CX inspiration. Lead CX transformation.

Find CX inspiration. Lead CX transformation.