SOCAP 2024

8x8 will be at the SOCAP 2024 in NewPort Beach, CA, September 17-19th. We hope to see you there!.

Meet with us onsite and let us show you AI Contact Center, Supervisor workspace, Agent workspace, and more. Book your meeting now!

Agenda

Description

BEING HUMAN: THE ART OF CUSTOMER CONNECTION In an age dominated by AI and other technological advancements, we’re underscoring the indispensable role of human interactions in CX. Attendees will explore how to effectively integrate technology without losing the personal touch that is critical to building lasting customer and employee relationships. Emphasizing a balance between digital efficiency and human empathy, “Being Human” aims to redefine the future of customer engagement in a tech savvy yet people-centered manner.

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Schedule

Join 8x8 experts to learn more about our AI-enabled Contact Center, and the innovation coming next!

Booth # 11A

Tuesday, September 17

4:30PM - 7:00PM Exhibit Hall Open / 6:00PM - 7:00PM Welcome Reception

Wednesday, September 18

11:00AM - 11:30AM & 2:00PM - 2:30PM Passport Explorations / 4:30PM - 5:30PM Networking Reception

Thursday, September 19

11:00AM - 11:30AM Passport Explorations / 2:00PM - 2:30PM Break – Raffle Drawings

Location

Hyatt Regency John Wayne Airport

4545 MacArthur Boulevard, Newport Beach, CA 92660

Got Questions?

joe.panzarella@8x8.com

Justin Robbins

Evangelist

8x8

Justin Robbins, Evangelist at 8x8, is a keynote speaker and business advisor dedicated to helping organizations transform the value of their customer interactions..

Eric Hammons

Account Executive

8x8

Eric Hammons, Enterprise Account Executive at 8x8, is a seasoned business advisor focused on helping organizations uncover strategic insights through their customer interactions. With a deep background in the CCaaS and CX sectors, Eric has spent much of his career enhancing how businesses understand and optimize their operations to achieve better outcomes. At 8x8, Eric is instrumental in guiding employees, customers, and partners through the complexities of designing and delivering unified, effective interactions that drive success.

Joe Giammanco

RVP Sales

Western Region 8x8

Joe Giammanco has been in the technology industry since the mid 90’s. He started his technology career with Octel/Lucent after having purchased their technology for the publishing firm he was working for. In 1998 Joe moved on to Aspect Communication where he managed a team of customer-facing field support engineers. In 2001 Joe moved to Syntellect/Enghouse as Area Sales Manager selling premised-based IVR and contact center technology. In 2011 Joe accepted the position of District Sales Manager at inContact selling cloud-based contact center technology to a growing market. Over the next 10 ½ years Joe held a variety of sales leadership roles with inContact and Nice CXone, including Director of Sales, Regional VP of Sales, and Area VP of Sales responsible for up to $40M ACV in Sales Revenue. Joe recently joined 8X8 leading their enterprise sales team in the western US. Joe is a Cloud Advocate and AI and Automation Evangelist and Contact Center technology veteran who loves to help customers solve problems through technology.