# 8x8

> 8x8 solutions give your teams the clarity, confidence, and continuity they need, so your people can do their best work and your customers never feel lost.


## Products

Empower every employee with integrated contact center, voice, video, chat, and APIs. Elevate customer experience and employee experience with the 8x8 Platform.

- [8x8 Work®] (https://www.8x8.com/products/unified-communications):Connect every team, anywhere, with enterprise-grade voice, video, and messaging.
- [8x8 Contact Center™] (https://www.8x8.com/products/contact-center):Empower agents and leaders with AI to deliver faster, smarter customer experiences.
- [8x8 AI Studio™] (https://www.8x8.com/products/ai-studio):Build and deploy AI agents from your first use case to full autonomous workflows.
- [8x8 Engage™]  (https://www.8x8.com/products/engage):Keep your frontline team connected and ready to support customers, wherever they work.
- [8x8 Resolve™] (https://www.8x8.com/products/resolve):Reach every employee, on any device, when every minute matters.
- [8x8® CPaaS] (https://www.8x8.com/products/apis):Reach customers on any channels with low-code voice, SMS, and messaging APIs.
- [8x8 Pulse™] (https://www.8x8.com/products/pulse):Uncover the intelligence in every business conversation and put it to work.
- [8x8® for Microsoft Teams] (https://www.8x8.com/products/8x8-for-microsoft-teams):8x8 for Microsoft Teams extends Teams with enterprise calling and a certified contact center.


## Solutions

One Cloud-based Solution Discover advanced 8x8 solutions for your business by industry or business need.

- [Connect Your People] (https://www.8x8.com/solutions/connect-your-people):8x8 brings voice, video, chat, and messaging together on one secure platform, so teams stay aligned, workflows run smoother, and customers never get left hanging.
- [Engage Frontline Teams] (https://www.8x8.com/solutions/engage-frontline-teams):8x8 connects every customer‑facing role with shared data, collaboration tools, and AI‑driven insights so service stays consistent, personal, and effortless at every touchpoint.
- [Elevate Customer Support] (https://www.8x8.com/solutions/elevate-customer-support):With 8x8, customers move smoothly from one channel to the next, agents stop juggling disconnected tools and support leaders get one unified system instead of stitching together many.
- [Reach Customers Everywhere]  (https://www.8x8.com/solutions/reach-customers-everywhere):Unify your voice, chat, email, SMS, RCS, video, and social channels onto a single platform to keep conversations connected, preserve vital context, and deliver seamless, end-to-end experiences.
- [Optimize Your Workforce] (https://www.8x8.com/solutions/optimize-your-workforce):8x8 Workforce Engagement Management connects forecasting, quality management, analytics, and coaching in one platform.


## Integrations

Use 8x8 integrations to seamlessly connect your apps and software. Bring 8x8 functionality to mail, messaging, CRMs, spreadsheets and more.

- [8x8 Integrations](https://www.8x8.com/products/integrations): 8x8 has a solution, no matter your CX needs. Mix and match our offerings to build a custom plan that supercharges your team and delights customers.


## Company

- [Partner Program](https://www.8x8.com/partners): Build new revenue streams and increase profits with an industry-leading solution.
- [Become a Reseller or Agent](https://www.8x8.com/your-customers-win): Integrate global phone and contact center from the only Microsoft Partner certified for both.
- [Become a Technology Partner](https://www.8x8.com/technology-partner-ecosystem/become-a-partner): Reach new audiences and accelerate growth as part of a carefully curated network of partners that solve specific CX use cases with 8x8.


## Resources

- [Support](https://support-portal.8x8.com/): Access to product documentation and troubleshooting guides.
- [Pricing and Packages](https://www.8x8.com/products/plans-and-pricing): Mix and match our offerings to build a custom plan that supercharges your team and delights customers.
- [Executive Insights](https://www.8x8.com/executive-insights): Leadership perspectives on the decisions that shape your business.
- [Blog](https://www.8x8.com/blog): Industry trends, product news, and expert perspectives from the 8x8 team.
- [Partner Program](https://www.8x8.com/partners): Build new revenue streams and increase profits with an industry-leading solution.


## Why 8x8

From unifying distributed teams to transforming customer service, see how businesses make the move to smarter communications—and what they achieve when everything is in sync.

- [Why 8x8](https://www.8x8.com/why-8x8): 8x8 solutions provide the clarity and confidence teams need for great work. Boost staff performance and deliver seamless continuity to your customers.
- [About 8x8](https://www.8x8.com/about-us): 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter.
- [Customer Stories](https://www.8x8.com/resources/customer-stories): See how organizations break silos, streamline customer journeys, and achieve limitless results with purpose-built technology.


## Frequently Asked Questions

- [What devices does 8x8 Work support?](https://www.8x8.com/products/unified-communications): 8x8 Work is available on desktop, web browser, and mobile for iOS and Android. For teams that need desk phones, 8x8 supports a wide range of certified devices. One app, every device your team uses.
- [Can 8x8 Work replace our existing phone system and video tool?](https://www.8x8.com/products/unified-communications): Yes. 8x8 Work replaces your legacy phone system, video conferencing tool, and team messaging app in one move. Most customers complete migration in under 30 days.
- [We are already using Microsoft Teams. Will this disrupt our setup?](https://www.8x8.com/products/unified-communications): 8x8 is certified by Microsoft and designed to coexist with Teams. Your setup stays intact. You add enterprise-grade calling and a contact center on top of it.
- [There’s a lot of features in 8x8 Contact Center. Is the platform only for large contact centers?](https://www.8x8.com/products/contact-center): No. 8x8 scales from 10 agents to 10,000 across 50+ countries, with pricing and platform components that flex to match your needs today and tomorrow.
- [How does 8x8 AI compare to what other vendors offer?](https://www.8x8.com/products/contact-center): 8x8 platform-native AI is trained on unified, high-quality interaction data across UC, CC, and CPaaS. 8x8’s transcription accuracy was reported as 2x more accurate than leading competitors and improves with every interaction.
- [We already use call queues. How is 8x8 Engage different for our business?](https://www.8x8.com/products/engage): Call queues direct calls. 8x8 Engage adds advanced queue management with real-time visibility and live performance insights so teams can balance workloads, reduce wait times, and respond faster.
- [Does 8x8 Pulse require replacing my existing CRM?](https://www.8x8.com/products/pulse): No. 8x8 Pulse works alongside your existing CRM from day one. No new infrastructure, no custom middleware. It extends the 8x8 platform your team already runs on.
- [What makes 8x8 Pulse different from other intelligence tools?](https://www.8x8.com/products/pulse): 8x8 Pulse works from what was actually said, not what someone remembered to log. Conversations are captured at the media path the moment they're generated. No API scraping. No sync delay.
- [What types of interaction data does 8x8 Pulse analyze?](https://www.8x8.com/products/pulse): 8x8 Pulse surfaces insights from your 8x8 ecosystem and beyond, analyzing calls, meetings, voicemail, email, external note takers, support tickets, financial data, and CRM. It captures the complete interaction chain across UC and CC, including internal back-office calls.