8x8 Frontdesk
A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.
8x8 Frontdesk
A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.
8x8 Frontdesk
A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.
8x8 Frontdesk
A tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes.
Andy Clark, IT Manager, Wansbroughs
Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.
Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.
Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.
Business phone lines are the front lines of customer experience. 8x8 Frontdesk empowers receptionists and operators to represent your business better, from anywhere. With advanced call handling, shared directory and presence, and one-click away-from-desk call diverting, route calls to the right person faster, every time. All without installing a separate app.
Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.
Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.
Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.
Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.
Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.
Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.
Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.
Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.
Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.
Automated filtering of the target contact list for specific user groups, based on the dialed number. Facilitates faster call connection and contact resolution for high volumes of calls.
Software-based solution that’s not dependent upon dedicated console equipment or specialist expertise, eliminating the need for complex and costly multi-vendor solutions.
Easy-to-navigate landscape interface, including customizable contact directory view options and personalized away-from-desk settings.
8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.
8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.
8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.
8x8 Frontdesk has been shortlisted as a finalist for the Best of Enterprise Connect award at this year's event, that recognizes excellence and innovation in the enterprise communications and collaboration industry.
Optimized for high-volume call-handling and simply enabled in any environment where the 8x8 Work for Desktop app is being used.
The Frontdesk interface can be activated for any user with an X Series X4 license, enabling you to front your business with your best people.
As part of the 8x8 integrated solution, Frontdesk provides all-encompassing visibility and onward call connectivity to contact center agents, UC extensions and Microsoft Teams clients.
There’s no additional software to install and administrators can assign Frontdesk with a single click activation in Admin Console.
System-wide status view of all users, including presence of contacts and expert resources, using Microsoft’s popular collaboration software via the 8x8 Voice for Teams direct routing solution.
Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.
Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.
Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.
Supercharge your team with an intuitive and easy to use interface that is built specifically for receptionist through feedback and research. In a single window effortlessly manage calls with a simple drag and drop.
Amanda Thompson
Receptionist at Bayside Group
Amanda Thompson
Receptionist at Bayside Group
Amanda Thompson
Receptionist at Bayside Group
Amanda Thompson
Receptionist at Bayside Group
8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.
Voice. Video. Chat.
Contact Center. Voice. Video. Chat.
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Everything in X6, plus:
Multi-channel support for social media, chat, email, and SMS
Co-browsing
Everything in X7, plus:
Quality management
Speech and text analytics
8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.
Voice. Video. Chat.
Contact Center. Voice. Video. Chat.
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Everything in X6, plus:
Multi-channel support for social media, chat, email, and SMS
Co-browsing
Everything in X7, plus:
Quality management
Speech and text analytics
8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.
Voice. Video. Chat.
Contact Center. Voice. Video. Chat.
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Everything in X6, plus:
Multi-channel support for social media, chat, email, and SMS
Co-browsing
Everything in X7, plus:
Quality management
Speech and text analytics
8x8 Frontdesk doesn't require a separate app, dedicated hardware, or any paid add-ons. Frontdesk comes included with every X4 license and is built right into the 8x8 Work app.
Voice. Video. Chat.
Contact Center. Voice. Video. Chat.
Skills-based routing, IVR, call recording CRM
Reporting & analytics, CX journey mapping
Everything in X6, plus:
Multi-channel support for social media, chat, email, and SMS
Co-browsing
Everything in X7, plus:
Quality management
Speech and text analytics
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Global consulting and implementation support.
Trusted advisors to ensure a smooth transition.
Suite of courses to facilitate learning and development.
The support you need to ensure business success.
Global consulting and implementation support.
Trusted advisors to ensure a smooth transition.
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