An efficient high-volume call-handling solution.

Empower receptionists and operators to handle high call volumes with ease using 8x8® Frontdesk™. No dedicated hardware, special consoles, or specialized operator skills required.

Check employee presence and availability.

Transfer calls to contacts or their voicemails.

Determine if a contact is available for a call.

Direct calls to an AI attendant or queue.

By checking this box, you opt-in to receive future communications from 8x8.
By checking this box, you opt-in to receive future communications from 8x8.

Bring the best agents to the front of your business.

8x8 Frontdesk is a tailored experience within the 8x8 Work® app. It’s as easy to set up as it is to use.

Connect calls and reach resolutions faster with automated filtering based on target contacts and user groups.

Bring the best agents to the front of your business.

8x8 Frontdesk is a tailored experience within the 8x8 Work® app. It’s as easy to set up as it is to use.

Advanced call handling

Connect calls and reach resolutions faster with automated filtering based on target contacts and user groups.

Intuitive interface

Effortlessly manage calls with customizable contact directory view options and personalized away-from-desk settings.

Drag-and-drop design

Enable any user to assume the guise of the receptionist with minimal prior training.

System-wide presence sync

Connect with employees without leaving the platform using integrations for Microsoft Teams.

Hear from others in the industry.

“The 8x8 platform is easy enough for these different individuals to learn to use, and learn to work together. This helps us provide a consistent level of service to our students, regardless of the reason for their call.”

Kevin Thomas

University of Bristol

Preview of San Diego Zoo Wildlife Alliance customer quote and case study

"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."

Thomas Rocharz

Cape Air

8x8's Cape Air case study preview

“We were ready to move to the cloud with 8x8 when we saw how simple the transition would be, plus the flexibility it offers our employees when it comes to building a hybrid workforce.”

Greg Avans

Cetera Financial Group

8x8's Cetera case study preview

Secure and compliant.

Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.

HIPAA compliant badge
ISOQAR registration badge
FISMA logo
GDPR logo
PCI-DSS compliant badge
SOC 2 Audited Type 2 badge