Innovate self-serve support with IVR.

Handle routine or repetitive customer inquiries easily with self-service options that leverage AI. Easily build or edit IVR paths with a drag-and-drop interaction design. Capture and report insights with analytics tools that cover the entire customer journey within 8x8® IVR.

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Hear from others in the industry.

“People make the difference. With the continuous insights we get from 8x8, we can coach agents and help them do their best.”

Noël Grospeiller

DMV Vet Center

8x8's DMV vet center case study preview

"I'm an 8x8 fan because it reduces the work that my staff has to do on a day-to-day basis."

Brian Himstedt

The Kansas City Royals

Kansas City Royals case study preview

"8x8 allows us to be more customer-obsessed. It gives our employees the ability to be much more connected with each other and with our customers, without being tied to their desks."

Chris Caldwell

Sweetwater Sound

8x8's Sweetwater Sound case study preview

A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.

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Contact Center

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Unified Communications

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Communications APIs

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CX Beyond the Contact Center

Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

8x8's Contact Center interface on a desktop screen

Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

8x8's Contact Center interface on a desktop screen

Unified Communications

8x8 Work® connects teams and customers globally with an AI-enabled communications suite.

8x8 Unified Communications interface on a desktop screen

Communications APIs

8x8 no-code CPaaS connects you to customers on the channels they want from one platform.

8x8 Communication API interface on a desktop

CX Beyond the Contact Center

8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.

8x8 Engage interface on desktop

8x8 for Microsoft Teams**

Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.

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Trusted by more than 3 million business users.

Trusted by more than 3 million business users.

Secure and compliant.

Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.

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** Microsoft, Microsoft Teams, and associated logos are trademarks of the Microsoft group of companies. Ty and associated logos are trademarks of Ty, Inc. Acer and associated logos are trademarks of Acer, Inc. Trek and associated logos are trademarks of Trek Bicycle Corporation. San Diego Wildlife Alliance and associated logos are trademarks of Zoological Society of San Diego Corp. SOC 2 and associated logos are trademarks of the American Institute of Certified Public Accountants (AICPA). ISO, ISO 27001 and associated logos are trademarks of the International Organization for Standardization (ISO). NIST and associated logos are trademarks of the National Institute of Standards and Technology (NIST).