8x8 for Manufacturing

A single cloud communications platform for the manufacturing sector that connects the top floor, shop floor, suppliers, distributors and the contact center, to increase visibility across the supply chain and operational efficiency while contributing to sustainability goals.

Contact Sales

Maximize operational excellence and agility

Centralize administration of all communications on a single platform featuring the largest global footprint to support all sites worldwide.

Build a connected workforce

Connect top and shop floor with integration across multiple devices, redcare, alarm and DECT systems, and MS Teams.

Deliver consistent CX from front to back office

Limit disruptions and mitigate risk with alerts and status updates easily shared across an omnichannel environment.

Increase cost efficiency

Remove hardware support costs, reduce energy usage, and contribute to sustainability goals with a cloud-based subscription model.

Maximize operational excellence and agility

Centralize administration of all communications on a single platform featuring the largest global footprint to support all sites worldwide.

Build a connected workforce

Connect top and shop floor with integration across multiple devices, redcare, alarm and DECT systems, and MS Teams.

Deliver consistent CX from front to back office

Limit disruptions and mitigate risk with alerts and status updates easily shared across an omnichannel environment.

Increase cost efficiency

Remove hardware support costs, reduce energy usage, and contribute to sustainability goals with a cloud-based subscription model.

Maximize operational excellence and agility

Centralize administration of all communications on a single platform featuring the largest global footprint to support all sites worldwide.

Build a connected workforce

Connect top and shop floor with integration across multiple devices, redcare, alarm and DECT systems, and MS Teams.

Deliver consistent CX from front to back office

Limit disruptions and mitigate risk with alerts and status updates easily shared across an omnichannel environment.

Increase cost efficiency

Remove hardware support costs, reduce energy usage, and contribute to sustainability goals with a cloud-based subscription model.

Maximize operational excellence and agility

Centralize administration of all communications on a single platform featuring the largest global footprint to support all sites worldwide.

Build a connected workforce

Connect top and shop floor with integration across multiple devices, redcare, alarm and DECT systems, and MS Teams.

Deliver consistent CX from front to back office

Limit disruptions and mitigate risk with alerts and status updates easily shared across an omnichannel environment.

Increase cost efficiency

Remove hardware support costs, reduce energy usage, and contribute to sustainability goals with a cloud-based subscription model.

Custom Glass Solutions (CGS) is an OE manufacturer of large format glass for public transportation, agricultural, recreational and construction vehicles.

Custom Glass Solutions has an impressive 98% CSAT rating. But they discovered a security hole in their big-name contact center suite. CGS switched to 8x8’s eXperience Communication Platform and shortcut their path to NIST SP 800-171 compliance.

Maximize your Teams investment

8x8 Contact Center, certified for Microsoft Teams, connects contact center agents with Teams-powered production teams, back-office, and support departments on a single platform, for faster communication and improved customer and employee experiences.

Teams users can communicate easily with customers and colleagues, and stay compliant using their 8x8 business number without leaving their Teams environment.

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Create an agile omnichannel environment

Leverage omnichannel communications for real-time supply chain interactions that allow agents to effectively handle all customer, distributor, and supplier conversations, through a single interface, with intuitive workflows and chat translation in over 20 languages to increase flexibility and agility.

Receive live status updates from across the entire supply chain to provide up-to-the-minute information to customers and colleagues.

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Power progress with analytics and AI

Company-wide analytics and AI-powered insights provide essential information to help manufacturers identify trends, manage performance metrics, and increase operational efficiency through self-service environments and automation of routine tasks.

Contact center managers are empowered with actionable insights about their team’s productivity, and new staff can be quickly trained to deliver optimum customer experiences using call recordings, sentiment analysis, scripting, and real-time guidance.

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