Revolutionize retail. Elevate every customer interaction.
Seamless shopping. Optimized operations. Loyal customers. AI-powered insights and secure, connected retail experiences keep you ahead.
Revolutionize retail. Elevate every customer interaction.
Seamless shopping. Optimized operations. Loyal customers. AI-powered insights and secure, connected retail experiences keep you ahead.
8x8 empowers retailers to meet rising customer expectations with personalized, seamless experiences, AI-powered insights and automation, and robust compliance security features—all on the 8x8® Platform for CX. Designed to transform retail customer experience and operational efficiency.
Unify retail, elevate experiences.
Elevate customer experiences
Impress your customers with seamless interactions across voice, video, chat, and social—integrated across online, in-store, and your contact center.
Turn every interaction into revenue
Seamlessly process payments, record calls, and engage over SMS—all in one platform. Engage customers, close deals faster, and maximize revenue while lowering costs. Smarter workflows, bigger impact.
Near, far, wherever employees are
Connect your agents, store reps, and warehouse with a single interface to easily communicate and collaborate on all the information needed to satisfy your customers’ questions.
Compliance? Nailed it
Protect customer data with robust security and compliance and PCI DSS-certified payment processing tools to combat fraud and give customers peace of mind.
LSH Auto went from nine telecom vendors to one
"Our answer rate has gone from just over 60% to pushing 90%, even at peak times, as customers no longer need to make multiple calls to get in touch or have issues resolved."
Chris Gensmantel, CIO, LSH Auto UK
Smarter retail, seamless engagement.
Turn every interaction into revenue with AI-powered sales and support. Keep customers engaged, employees connected, and operations in sync—across every channel.
Drive revenue and experience
Fewer returns, more sales
Proactive customer engagement
AI that works
One connected platform
Drive revenue and experience
Powered by AI and built on 8x8 Platform for CX, connect with your customers across chat, social, SMS, email, and voice—seamlessly blending self-service and assisted shopping. Cut the friction. Free up your agents. Accelerate sales.
Integrate seamlessly.
Easily connect with popular retail business and CRM apps to streamline your operations without added complexity.
See how we've helped others just like you transform their businesses
“We love our data and we make tons of our decisions based on the data that we’re receiving. Moving to 8x8 gave us that and know as we continue on we’ll make more educated decisions.”
Adam Zimmerman
IT Manager, Trek
"Everything we’re doing with 8x8 is taking us to a better place."
John Jolliffe
IT Infrastructure Engineering Manager, Casey’s
"8x8 is such an easy-to-use platform that it has broadened perspectives as to what is possible with a communications platform."
Chris Gensmantel
CIO, LSH Auto UK
"Choosing 8x8 allowed us to adapt and provide thousands of colleagues with an integrated communication platform."
Gareth Brophy
Former Head of Customer Support, Halfords
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new.
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Improving customer loyalty in a hyperconnected world
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SOLUTION BRIEF
Retail Solution Brief
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5 ways to enhance customer engagement in retail
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5 Ways Conversational AI Can Support Your Retail Goals
Let’s power your CX ambitions, together.
