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The Workplace has Changed Forever

So has the state and future of business communications, according to a new survey of 400 IT leaders.

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80% of organizations plan to provide a hybrid work environment moving forward.

80% of organizations plan to provide a hybrid work environment moving forward.

80% of organizations plan to provide a hybrid work environment moving forward.

80% of organizations plan to provide a hybrid work environment moving forward.

IT must adapt.

87% say that an integrated communications (unified communications and contact center) solution is the future of business communications and will be vital to business as remote and hybrid work becomes more common.

IT must adapt.

87% say that an integrated communications (unified communications and contact center) solution is the future of business communications and will be vital to business as remote and hybrid work becomes more common.

IT must adapt.

87% say that an integrated communications (unified communications and contact center) solution is the future of business communications and will be vital to business as remote and hybrid work becomes more common.

IT must adapt.

87% say that an integrated communications (unified communications and contact center) solution is the future of business communications and will be vital to business as remote and hybrid work becomes more common.

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We are a forward-looking business and an integrated communications solution is the future of business communications.

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We are a market leader and an integrated communications solutions is a way to keep our edge.

2021_trends_87_percent-black.png
2021_trends_85_percent-black.png

We are a forward-looking business and an integrated communications solution is the future of business communications.

We are a market leader and an integrated communications solutions is a way to keep our edge.

2021_trends_87_percent-black.png
2021_trends_85_percent-black.png

We are a forward-looking business and an integrated communications solution is the future of business communications.

We are a market leader and an integrated communications solutions is a way to keep our edge.

2021_trends_87_percent-black.png
2021_trends_85_percent-black.png

We are a forward-looking business and an integrated communications solution is the future of business communications.

We are a market leader and an integrated communications solutions is a way to keep our edge.

Data source: 2021 survey of 400 IT decision makers

Data source: 2021 survey of 400 IT decision makers

Data source: 2021 survey of 400 IT decision makers

Data source: 2021 survey of 400 IT decision makers

There’s no time to wait.

85% of respondents identified their organization as a market leader and said that an integrated communications solution is a way to keep their edge.

There’s no time to wait.

85% of respondents identified their organization as a market leader and said that an integrated communications solution is a way to keep their edge.

There’s no time to wait.

85% of respondents identified their organization as a market leader and said that an integrated communications solution is a way to keep their edge.

There’s no time to wait.

85% of respondents identified their organization as a market leader and said that an integrated communications solution is a way to keep their edge.

Results are clear.

  • 85% are experiencing increased customer satisfaction
  • 84% are benefiting from increased productivity
  • 82% have improved their organization’s employee experience and increased its overall flexibility and agility

Benchmark your organization’s business communications capabilities and strategy in this annual report.

Download the 2021 State of Business Communications report today.

Download the 2021 State of Business Communications report today.

Download the 2021 State of Business Communications report today.

Download the 2021 State of Business Communications report today.