Contact Center Buyer’s Guide

Choosing the right cloud contact center platform for your business

Transform the way you connect with customers

Choosing the right cloud contact center platform for your business is an important decision with many long-term implications. A crucial part of the process is understanding which features and support options will best help you to achieve your ideal customer experience and your business objectives. This comprehensive guide takes you through the eight steps to choosing a complete CCaaS solution, as well as some common pitfalls to avoid.

Get expert advice and useful tips on the following:

What to expect from a great cloud contact center
Essential functionality to help improve customer experiences
The latest contact center features and innovations
Optimizing every mode of communication
Identifying key trends or areas for improvement using interaction and CX analytics
Native business app integrations, including Microsoft Teams
Security, business continuity, and compliance standards
Tailoring your deployment support

Get the guide

Download the guide to learn about choosing the right contact center for your business and to gain insights into 8x8’s own ground-breaking eXperience Communications Platform, which brings together voice, video, team chat, and contact center technology in a single, intuitive app interface.