Welcome,
Fuze Customers.

What you need to know now that Fuze is an 8x8 company.

Welcome,
Fuze Customers.

What you need to know now that Fuze is an 8x8 company.

Welcome,
Fuze Customers.

What you need to know now that Fuze is an 8x8 company.

Welcome,
Fuze Customers.

What you need to know now that Fuze is an 8x8 company.

A message from 8x8 CEO Dave Sipes

Dear customers,

I am thrilled to announce that Fuze is now officially an 8x8 company. We are excited to bring the best of both organizations together and bring added value to our customers.

Please see below our 5-point commitment to you, answers to some questions you may have, and links to additional resources.

We are excited to introduce you to the new, expanded 8x8 team, all of whom are 100% committed to supporting your current and future employee and customer experience needs.

I look forward to our continued partnership,

Dave Sipes

8x8 Chief Executive Officer

A message from 8x8 CEO Dave Sipes

Dear customers,

I am thrilled to announce that Fuze is now officially an 8x8 company. We are excited to bring the best of both organizations together and bring added value to our customers.

Please see below our 5-point commitment to you, answers to some questions you may have, and links to additional resources.

We are excited to introduce you to the new, expanded 8x8 team, all of whom are 100% committed to supporting your current and future employee and customer experience needs.

I look forward to our continued partnership,

Dave Sipes

8x8 Chief Executive Officer

A message from 8x8 CEO Dave Sipes

Dear customers,

I am thrilled to announce that Fuze is now officially an 8x8 company. We are excited to bring the best of both organizations together and bring added value to our customers.

Please see below our 5-point commitment to you, answers to some questions you may have, and links to additional resources.

We are excited to introduce you to the new, expanded 8x8 team, all of whom are 100% committed to supporting your current and future employee and customer experience needs.

I look forward to our continued partnership,

Dave Sipes

8x8 Chief Executive Officer

A message from 8x8 CEO Dave Sipes

Dear customers,

I am thrilled to announce that Fuze is now officially an 8x8 company. We are excited to bring the best of both organizations together and bring added value to our customers.

Please see below our 5-point commitment to you, answers to some questions you may have, and links to additional resources.

We are excited to introduce you to the new, expanded 8x8 team, all of whom are 100% committed to supporting your current and future employee and customer experience needs.

I look forward to our continued partnership,

Dave Sipes

8x8 Chief Executive Officer

Our 5-point commitment to you

Support for the Fuze platform.
Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs.
Deliver on our commitment for customer choice and success.
Provide choice, including a no-cost upgrade path to the 8x8 XCaaS integrated platform.
Ongoing, open communications.

Our 5-point commitment to you

Support for the Fuze platform.
Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs.
Deliver on our commitment for customer choice and success.
Provide choice, including a no-cost upgrade path to the 8x8 XCaaS integrated platform.
Ongoing, open communications.

Our 5-point commitment to you

Support for the Fuze platform.
Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs.
Deliver on our commitment for customer choice and success.
Provide choice, including a no-cost upgrade path to the 8x8 XCaaS integrated platform.
Ongoing, open communications.

Our 5-point commitment to you

Support for the Fuze platform.
Enhance current Fuze deployment value with 8x8 Contact Center and Communication APIs.
Deliver on our commitment for customer choice and success.
Provide choice, including a no-cost upgrade path to the 8x8 XCaaS integrated platform.
Ongoing, open communications.

Frequently asked questions

What does this mean for me as a Fuze customer?

As part of 8x8, we will continue to drive innovation and deliver products and services that contribute to our customers’ success.
Consistent with our shared culture and philosophy of “customer first,” 8x8 will continue to support Fuze customers on the Fuze platform.
Our combined R&D teams (900+) will focus on accelerating innovation on the XCaaS platform and delivering the many benefits of a unified cloud-based communication platform.
We will combine the best of both platforms in an integrated cloud communications solution that delivers flexibility, improved customer responsiveness, and lower the total cost of ownership.

About 8x8

8x8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software as a Service provider of 8x8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform. 8x8 uniquely eliminates the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to power the communications requirements of all employees globally as they work together to deliver differentiated customer experiences.

Will Fuze customers have to move to the 8x8 platform?

The current features and functionality of the Fuze platform will be maintained, and Fuze customers will be able to renew their Fuze subscription for up to 3 years.
Customers on the Fuze platform will also have the opportunity to enhance the value of their Fuze investments by adding the 8x8 Contact Center solution to the Fuze UC solution.
At the same time, our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers. As we bring the best of both platforms together and add new features, customers can transition to the 8x8 XCaaS platform. When customers are ready, we will offer favorable upgrade paths and stand ready to help execute a seamless transition.

What is the timeline and process for upgrading to 8x8?

There is no immediate action needed. The upgrade program will begin in 2023. As a reminder, there is no cost to upgrade and we will be honoring existing contracts.

What if I want to move to 8x8 sooner rather than later?

We’re here to help! 8x8 will provide upgrade services to move all of your seats and configure your new 8x8 system at no additional cost. Through q4, we are offering an assisted setup. Please fill out the upgrade registration form for more information.

Are there plans to integrate the 8x8 contact center solution with the Fuze unified communications solution?

Yes, it already exists today! We have a strong telephony integration already implemented and we are working on additional elements and features over the next quarter.

What will happen to my Fuze support services?

Fuze and 8x8 share a customer first culture, and customer satisfaction remains a top priority as the two companies integrate their operations.
8x8 is committed to supporting current Fuze customers on the Fuze platform. Customers on the Fuze platform will still access support through the Fuze help center or support portal or they can contact Customer Success at customersuccess@fuze.com.

What will happen to my Fuze Customer Success Manager (CSM)?

We remain as committed to your success as ever! With the integration, some resources will move to other groups and we will ensure we have the right resources and same level of service that our customers expect. If you had a Fuze CSM, you will continue to have a CSM.

Frequently asked questions

What does this mean for me as a Fuze customer?

As part of 8x8, we will continue to drive innovation and deliver products and services that contribute to our customers’ success.
Consistent with our shared culture and philosophy of “customer first,” 8x8 will continue to support Fuze customers on the Fuze platform.
Our combined R&D teams (900+) will focus on accelerating innovation on the XCaaS platform and delivering the many benefits of a unified cloud-based communication platform.
We will combine the best of both platforms in an integrated cloud communications solution that delivers flexibility, improved customer responsiveness, and lower the total cost of ownership.

About 8x8

Will Fuze customers have to move to the 8x8 platform?

The current features and functionality of the Fuze platform will be maintained, and Fuze customers will be able to renew their Fuze subscription for up to 3 years.
Customers on the Fuze platform will also have the opportunity to enhance the value of their Fuze investments by adding the 8x8 Contact Center solution to the Fuze UC solution.
At the same time, our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers. As we bring the best of both platforms together and add new features, customers can transition to the 8x8 XCaaS platform. When customers are ready, we will offer favorable upgrade paths and stand ready to help execute a seamless transition.

What is the timeline and process for upgrading to 8x8?

There is no immediate action needed. The upgrade program will begin in 2023. As a reminder, there is no cost to upgrade and we will be honoring existing contracts.

What if I want to move to 8x8 sooner rather than later?

Are there plans to integrate the 8x8 contact center solution with the Fuze unified communications solution?

Yes, it already exists today! We have a strong telephony integration already implemented and we are working on additional elements and features over the next quarter.

What will happen to my Fuze support services?

Fuze and 8x8 share a customer first culture, and customer satisfaction remains a top priority as the two companies integrate their operations.
8x8 is committed to supporting current Fuze customers on the Fuze platform. Customers on the Fuze platform will still access support through the Fuze help center or support portal or they can contact Customer Success at customersuccess@fuze.com.

What will happen to my Fuze Customer Success Manager (CSM)?

Frequently asked questions

What does this mean for me as a Fuze customer?

As part of 8x8, we will continue to drive innovation and deliver products and services that contribute to our customers’ success.
Consistent with our shared culture and philosophy of “customer first,” 8x8 will continue to support Fuze customers on the Fuze platform.
Our combined R&D teams (900+) will focus on accelerating innovation on the XCaaS platform and delivering the many benefits of a unified cloud-based communication platform.
We will combine the best of both platforms in an integrated cloud communications solution that delivers flexibility, improved customer responsiveness, and lower the total cost of ownership.

About 8x8

Will Fuze customers have to move to the 8x8 platform?

The current features and functionality of the Fuze platform will be maintained, and Fuze customers will be able to renew their Fuze subscription for up to 3 years.
Customers on the Fuze platform will also have the opportunity to enhance the value of their Fuze investments by adding the 8x8 Contact Center solution to the Fuze UC solution.
At the same time, our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers. As we bring the best of both platforms together and add new features, customers can transition to the 8x8 XCaaS platform. When customers are ready, we will offer favorable upgrade paths and stand ready to help execute a seamless transition.

What is the timeline and process for upgrading to 8x8?

There is no immediate action needed. The upgrade program will begin in 2023. As a reminder, there is no cost to upgrade and we will be honoring existing contracts.

What if I want to move to 8x8 sooner rather than later?

Are there plans to integrate the 8x8 contact center solution with the Fuze unified communications solution?

Yes, it already exists today! We have a strong telephony integration already implemented and we are working on additional elements and features over the next quarter.

What will happen to my Fuze support services?

Fuze and 8x8 share a customer first culture, and customer satisfaction remains a top priority as the two companies integrate their operations.
8x8 is committed to supporting current Fuze customers on the Fuze platform. Customers on the Fuze platform will still access support through the Fuze help center or support portal or they can contact Customer Success at customersuccess@fuze.com.

What will happen to my Fuze Customer Success Manager (CSM)?

Frequently asked questions

What does this mean for me as a Fuze customer?

As part of 8x8, we will continue to drive innovation and deliver products and services that contribute to our customers’ success.
Consistent with our shared culture and philosophy of “customer first,” 8x8 will continue to support Fuze customers on the Fuze platform.
Our combined R&D teams (900+) will focus on accelerating innovation on the XCaaS platform and delivering the many benefits of a unified cloud-based communication platform.
We will combine the best of both platforms in an integrated cloud communications solution that delivers flexibility, improved customer responsiveness, and lower the total cost of ownership.

About 8x8

Will Fuze customers have to move to the 8x8 platform?

The current features and functionality of the Fuze platform will be maintained, and Fuze customers will be able to renew their Fuze subscription for up to 3 years.
Customers on the Fuze platform will also have the opportunity to enhance the value of their Fuze investments by adding the 8x8 Contact Center solution to the Fuze UC solution.
At the same time, our combined engineering organizations will focus on delivering innovation on the XCaaS platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers. As we bring the best of both platforms together and add new features, customers can transition to the 8x8 XCaaS platform. When customers are ready, we will offer favorable upgrade paths and stand ready to help execute a seamless transition.

What is the timeline and process for upgrading to 8x8?

There is no immediate action needed. The upgrade program will begin in 2023. As a reminder, there is no cost to upgrade and we will be honoring existing contracts.

What if I want to move to 8x8 sooner rather than later?

Are there plans to integrate the 8x8 contact center solution with the Fuze unified communications solution?

Yes, it already exists today! We have a strong telephony integration already implemented and we are working on additional elements and features over the next quarter.

What will happen to my Fuze support services?

Fuze and 8x8 share a customer first culture, and customer satisfaction remains a top priority as the two companies integrate their operations.
8x8 is committed to supporting current Fuze customers on the Fuze platform. Customers on the Fuze platform will still access support through the Fuze help center or support portal or they can contact Customer Success at customersuccess@fuze.com.