Adapting to a Remote Workforce
Adapting to a Remote Workforce
Staying ahead of the competition is a challenge in any environment. With so much rapid change engulfing the globe right now, you may find yourself lacking information to make informed decisions. As part of the CX Conversations series, 8x8 offers opinions and experiences from industry experts and those on the front line of customer care.
- Moving to the cloud
- Key considerations when making technology changes
- Work-from-home contact center suggestions to thrive
In just 15 minutes you'll hear practical, expert tips on how to tackle some of these big questions.
Omer Minkara, Aberdeen Group
Janice Rapp, 8x8
In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.
As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.
Omer Minkara, Aberdeen Group
Janice Rapp, 8x8
In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.
As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.
Omer Minkara, Aberdeen Group
In his research, Omer covers best-in-class practices and emerging trends used to enhance customer experience across multiple interaction channels. Omer has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.
Janice Rapp, 8x8
As the VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk.