Thriving as a Remote Workforce
Thriving as a Remote Workforce
What does it look like when a globally dispersed contact center must ask employees to work from home? Whether it’s following an existing contingency plan or having to make swift decisions when time is not on your side, understanding a holistic approach is critical to success.
And success begins with ensuring a strong foundation is in place to support business critical decisions. While one might hope to have sufficient time to plan and prepare for such a thing, the reality is most of us have not.
Patrick Russell, 8x8 Product Marketing Director talks with Brian Court from Intralinks to learn the company’s journey to the cloud and rapid response that took place in preparing their agents to work from home. Gain insight from Brian’s experience in the cloud and contact center expertise to help guide your own decision making through some of the unknowns.
In this 8x8 webcast you’ll learn:
- The anchor that is legacy technology and the problems this outdated technology presented to Intralinks
- How moving to the cloud yielded tremendous results
- Things to consider when moving a globally dispersed contact center to WFH
- Why unifying your business communication tools and your contact center system is essential to business continuity
Brian Court, Intralinks
Patrick Russell, 8x8
Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.
As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.
Brian Court, Intralinks
Patrick Russell, 8x8
Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.
As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.
Brian Court, Intralinks
Brian has been at Intralinks for 11 years where he manages a 70-seat call center in Batangas City, Philippines, which is the primary Tier I desk with Tier II and project support functions. Prior to Intralinks, Brian worked for 10 years at GE Energy implementing engineering and e-business technologies.
Patrick Russell, 8x8
As a 17-year industry veteran, Patrick understands every element of contact center operations including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals in their quest for customer experience excellence with his unique, consultative and thoughtful approach.