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Customer Experience

Mar 23, 2025Unlock next-level retail: How integrated channels elevate customer and employee experiencesMichelle Kelly

Learn why the right platform for retail CX unifies communications, enhances agent efficiency, reduces attrition, and supports seamless, personalized customer experiences.
Industry Trends

Mar 11, 2025Update now, reap the rewards later: Why modernizing your systems is a smart move today8x8 Staff

Systems Administrator Ethan Scarbrough explains how modernizing systems eliminated inefficiencies and freed up resources to focus on growth.
Industry Trends

Mar 05, 2025Transforming CX: Key insights for building a future-ready strategy8x8 Staff

Transforming CX: Key insights for building a future-ready strategy
Industry Trends

Mar 05, 2025Driving CX innovation: How IT and Ops leaders are shaping the future of customer experience8x8 Staff

Top retail tech trends to future-proof your IT strategy
Industry Trends

Mar 03, 2025Retail's tech revolution: Are you ready to lead the charge?Michelle Kelly

Top retail tech trends to future-proof your IT strategy
Customer Experience

Feb 18, 2025CX mastery unleashed: How AI is turbocharging customer experienceCraig McGill

CX mastery unleashed: How AI is turbocharging customer experience
Customer Experience

Feb 10, 2025CX is an enterprisewide team sport so play and win accordinglyLiz Miller

Analyst Liz Miller warns that we need to act before we lose the importance of CX to the heap of irrelevant business jargon
Customer Experience

Feb 05, 2025Welcome to Winter 2025: Elevate your CX strategy with 8x8’s latest updatesSarah Murphy

Elevate your customer experience strategy with 8x8’s Winter 2025 updates: 8x8 Secure Pay, 8x8 Work enhancements, API-powered campaigns, and our growing Technology Partner Ecosystem.
Customer Experience

Jan 28, 2025CX mastery series: How you can push for CX excellence.Craig McGill

CX is struggling—hard. And it’s only getting worse. With the effectiveness of experiences sitting at 64% and ease of experiences at 66%, both are down from last year
Employee Experience

Jan 27, 2025Bright futures with an 8x8 apprenticeshipElizabeth Harris

Apprentices at 8x8 can have wide and fulfilling careers, spanning all parts of the company, giving them great insight into SaaS and tech roles.
Customer Experience

Jan 23, 2025The “Returnuary” blues are a retail nightmare and here’s what we’re doing to fix thatMichelle Kelly

The cost of returns and refunds in Returnuary can make any store feel the blues. That’s why 8x8 built a new after-sales customer support solution for retail.
Original Thinkers

Dec 30, 2024Celebrating our Diversity, Equity, and InclusionElizabeth Harris

Liz Harris, 8x8's ESG Global Coordinator looks back on some of the UK's inclusivity achievements over the last 12 months...
Customer Experience

Dec 20, 2024Revealed: how to succeed as a CX leaderBruno Bertini

8x8's CMO reveals not just 'what' makes a great CX leader – but 'who' makes a great CX leader...
Original Thinkers

Dec 19, 2024Looking back, looking forward, and breaking out of the boxSteve Ferriday

Global Director of Channel Enablement, Steve Ferriday, reflects on recent 8x8 changes and what they mean for partner enablement.
Industry Trends

Dec 12, 20248x8: Wrapping Up 2024 with Innovation and CheerChrissy Calabrese

8x8's Chrissy Calabrese looks at the 8x8 products and developments that brought cheer to customers and delivered positive customer experiences in 2024 across CCaaS, UC, and CPaaS.
Customer Experience

Dec 02, 2024How AI Enhances Contact Centers to Elevate the Customer and Employee ExperienceChris Angus

Discover how AI-driven contact centers enhance customer satisfaction and agent performance. Learn how to elevate CX and EX seamlessly with the power of AI.
Technology & Transformation

Nov 21, 2024We’re stepping out of the box. Meet 8x8, reimagined.Bruno Bertini

It's all change at 8x8. See why we’re stepping out of the box, and learn about our new brand.
Original Thinkers

Nov 12, 20248x8: Empowering Tomorrow’s Digital SuperstarsElizabeth Harris

See what 8x8 has been doing to help develop future digital talent in the UK.
Industry Trends

Nov 08, 2024Revealing the State of SaaS, CX and UC in the French MarketCraig McGill

Isabelle Hiebler, 8x8’s Global Strategic Alliances Director, talks growth in the French IT market and what it means to be a service-oriented leader.
Business Operations

Nov 04, 20248x8’s Q2 Earnings Show CX Innovation Strategy Continues to be the Key Driver for Customers and Partners Across the GlobeSamuel Wilson

Our Q2 earnings for FY2025 report $181 million in total revenue and positive operating cash flow, but what are the success stories behind the numbers?
Industry Trends

Nov 01, 20248x8 Recognized in the Gartner CCaaS Magic Quadrant for the 10th Year in a RowChrissy Calabrese

Ten consecutive years for 8x8 in the Gartner Magic Quadrant for CCaaS! We're proud of this, especially as many CCaaS providers don't qualify for the report.
Technology & Transformation

Oct 31, 2024Overcome Communications Nightmares with 8x8's Autumn 2024 UpdateSarah Murphy

There's no frights in the latest 8x8 2024 Update. It's all treats and no tricks with Video Elevation, AI Enhancements, Bulk SMS, and new APIs & partnerships.
Business Operations

Oct 30, 2024Remove Silos, Speed Up Decision-making, and Save Resources8x8 Staff

Silos. Useful for storing grain, coal, and other dry materials. But for business? Not so much. See how to break them down in your organization.
Industry Trends

Oct 22, 2024Why you Need Partnerships to Succeed in FranceIsabelle Hiebler

The AFRC is incredibly well regarded in France and it makes sense for 8x8 to be working with them.
Employee Experience

Oct 21, 2024Wellbeing and development for our Team8sElizabeth Harris

8x8 doesn't just care about our customers—we care about our workforce, too. Discover our favorite initiatives for wellbeing & professional development.
Technology & Transformation

Oct 18, 2024How growing companies can get value from improving comms systems – according to experts8x8 Staff

How growing companies can get value from improving their comms systems – according to the experts
Technology & Transformation

Oct 17, 20248x8: First company to be a Gartner UCaaS Magic Quadrant leader 13 years in a rowNeha Chugh

The 2024 Gartner Magic Quadrant for UCaaS recognizes 8x8 as a Leader—marking 13 years of commitment to delivering superior employee and customer experiences.
Customer Experience

Oct 15, 2024How Support & Technical Services Help Define CX LeadershipNir Galpaz

Nir Galpaz, VP of Technical Services and Support at 8x8, outlines 9 ways technical services and support teams contribute to CX leadership and initiatives.
Employee Experience

Oct 14, 20248x8 "Gets with the Program" with GWTP UK SponsorshipElizabeth Harris

8x8 and Get with the Program are an unstoppable combo in their shared commitment to making technology education accessible to tech innovators of the future.
Technology & Transformation

Oct 05, 20248 Biggest Trends Impacting Mid-sized Companies8x8 Staff

Discover key small business trends affecting companies with less than 500 employees.
Employee Experience

Oct 01, 2024Welcome Back Team8s: Kyle WalkerOana Demeter

We’re welcoming Kyle Walker back! Discover why he returned to 8x8 and learn valuable career lessons from him.
Customer Experience

Sep 27, 2024What Makes a Good CX Leader?Craig McGill

Learn what makes a great CX leader and how to improve customer satisfaction. Ready to enhance your CX strategy?
Technology & Transformation

Sep 20, 2024Revealed: 8x8’s plans for DTX London 2024 'Reinvention'Craig McGill

8x8's DTX events include talks on CX in high-pressure organisations, how AI and humans must work together, and an English Premiership League offer...
Technology & Transformation

Sep 13, 2024It's a Teams Special in our latest CX/EX MagazineCraig McGill

Microsoft Teams is under the spotlight in the latest edition of our CX and EX magazine Solve for X.

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