Maximize operational efficiencies.
Become a well-oiled customer experience machine with powerful automated communications and data-driven customer interaction insights.
Develop high-performing agents.
Build loyalty from the inside by enabling agents with the proper tools and training—from intelligent scheduling and workload management to enhanced coaching and collaboration.
Streamline workflows, simplify processes.
Merge internal and external communications into one platform to better connect customers to the right person at the right time. Solve problems even faster and skip on-site dispatches with video.
Reduce the cost to serve customers.
Deliver an experience customers love at a low price with AI agents for faster resolutions. Keep your workforce honed in on high-priority projects by letting AI handle the repetitive, basic tasks.
Centralize how you manage systems.
One vendor, endless solutions—that’s 8x8® in a nutshell. Optimize your tech stack and refocus your energy on strategic tasks with insights, reporting, and administration all perfectly packaged on our platform.
A product portfolio to supercharge your CX.
From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.
Contact Center
Unified Communications
Communications APIs
CX Beyond the Contact Center
Contact Center
8x8® Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.
8x8 for Microsoft Teams**
Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.
Integrate seamlessly.
Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.
Customer stories—no fluff, just real success.
"8x8’s usability has been very, very enjoyable. We can make quick adjustments to the call flows or audio prompts in about 30 seconds and deploy them instantly."
Thomas Rocharz
Cape Air
“8x8’s greatest impact on our operations is certainly the speed and ease with which we can react to change. What used to take hours or more now takes seconds.”
Huw Fielding
Southampton FC
“People make the difference. With the continuous insights we get from 8x8, we can coach agents and help them do their best.”
Noël Grospeiller
DMV Vet Center
Secure and compliant.
Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.
Stay in the loop. See what’s new.
REPORT
The 2024 Gartner** Magic Quadrant** for UCaaS
REPORT
Get started with a CX benchmark assessment
EBOOK
Customer experience: 2030 vision report
GUIDE
Contact Center buyer’s guide
EVENT
Meet 8x8® CX experts in a city near you
Let’s power your CX ambitions, together.
