Build a CX stack on your terms with deeply integrated, best-in-breed solutions—all without sacrificing the benefits of a single source provider.
Cut through the noise with our hand-selected and vetted technology leaders–so you don’t have to chase vendors or stitch systems together.
Our technology partners don’t just “integrate”—they operate like they were always meant to be part of your CX platform with seamless workflows and connected data.
No more juggling contracts, deployments, or support handoffs. 8x8 handles it all—so you scale faster.
Stay ahead of the curve with AI, analytics, and automation that evolve with you. No tech debt. No rigid suites. Just innovation.
AI agents
Let AI-powered virtual assistants handle customer inquiries, schedule appointments, and guide customers through secure self-service payment options—reducing agent workload and operational costs.
Partner: Cognigy
AI-driven agent intelligence and guidance
Equip agents with actionable insights during live interactions, enabling them to make informed decisions and personalize their responses. Real-time data analysis highlights key trends and sentiment, improving service quality.
Partner: Capacity
Secure payments
Receive PCI-compliant, secure transactions via IVR or digital channels, reducing fraud risks and safeguarding sensitive customer data. Automate payment collection 24/7 without agent intervention, improving both cash flow and customer trust.
Partner: PCI Pal
Secure call recording & compliance
Meet compliance and audit standards without disrupting workflows with secure, automated call recording.
Partner: CallCabinet
360insights with Capacity + 8x8
National Express with PCI Pal + 8x8
Barking & Dagenham Borough Council with Calabrio, Cognigy + 8x8
8x8 works with the platforms you already use–from Salesforce to Zendesk and beyond–to unify your CX data and help you drive better outcomes without switching systems.
Reach new audiences and accelerate growth as part of a carefully curated network of innovators to solve specific CX use cases with 8x8.
