Boost the customer experience with rich messaging and personalisation at scale across all major messaging channels, including SMS, WhatsApp, Viber, Zalo, LINE and voice.
Whether your customers prefer SMS, WhatsApp or voice, 8x8's omnichannel messaging solutions enable you to have better conversations with customers on their favourite messaging channels.
Learn how OKO uses WhatsApp to make crop insurance accessible to thousands of illiterate smallholder farmers in Africa.
Reach customers across popular messaging channels through a single platform. We manage the complexity of all those applications for you, including support for complex use cases such as chatbot integration.
Read receipts let you know which notifications are getting opened and our fallback system ensures deliverability—all to help your messages achieve greater results.
8x8 Connect is an intuitive, all-in-one omnichannel communications portal. It allows you to manage your campaigns across multiple channels, send millions of messages through a single platform, and get real-time reports for better analytics and optimization.
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our omnichannel messaging solutions make it easy to streamline multiple channels so you can provide a seamless communication experience to your customers.
No matter which messaging channel you use, a single API works for all of them.
Route your messages in a sequence that works best for your customers, according to their preferred channel.
Undelivered or unread messages will be resent via SMS or another channel to ensure deliverability.
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Receive expert onboarding support for all chat apps.
Already using Zendesk? Seamlessly integrate multiple channels into your existing Zendesk ticketing system to streamline customer communications.
Make your sales software more powerful by having 2-way conversations with leads and customers. We make it easy to integrate messaging channels into Salesforce.
Give your customers more options to reach out by quickly and simply integrating their favorite messaging channels with your existing Freshdesk support system.
8x8 Converse lets you simplify your customer service stream by unifying every conversation into a single interface.
One platform to cover all messaging channels, including fallback to SMS
We manage the constant evolution of each messaging channel’s platform.
Our team is extensively trained to support complex cases like chatbot integration, different endpoints for customer replies.
Enjoy bulk rates and enterprise level bespoke solutions for your business.
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics