Use Case
Reach Customers Everywhere, Without the Friction
Every customer interaction should feel effortless, regardless of where it begins. Unify your voice, chat, email, SMS, RCS, video, and social channels onto a single platform to keep conversations connected, preserve vital context, and deliver seamless, end-to-end experiences.
Why Reaching Customers Everywhere Matters
Nothing frustrates a customer more than having to repeat themselves or restart a conversation from scratch. When communication channels aren't connected, the customer experience breaks down. By meeting customers everywhere, you keep the conversation flowing across every touchpoint so that context follows the user, effort is eliminated, and every interaction feels smooth.
How 8x8 Makes it Happen
8x8 consolidates every conversation, merging messaging, voice, and digital channels into one continuous journey. This ensures agents stay fully informed while CX leaders maintain a consistent and scalable experience.
What Teams Can Do Together
The Engine Behind the Experience
Omnichannel Routing
Bring every channel together in one intelligent flow so conversations move seamlessly across voice, chat, social, SMS, and RCS with context always intact.
Intelligent Customer Assistant™
AI-powered conversations that deliver instant, context-aware responses and smoothly transition to agents when it matters most.
Embedded Communications
Add messaging, voice, and new channels directly into your existing apps and workflows, so you can engage customers where they already are without rebuilding your systems.
The Payoff
Every channel. Every conversation. Connected.We help you provide faster, more consistent experiences that keep your customers coming back.
Proof in Action
Enhancing engagement across chat and voice by modernizing legacy systems.
Successfully managing over 3 million SMS customer interactions every month.