Use Case
Optimize Your Workforce Across Every Interaction
Go beyond scheduling to improve performance, accuracy, and agent engagement. 8x8 Workforce Engagement Management connects forecasting, quality management, analytics, and coaching in one platform.
Why It Matters
When the right people aren’t in the right place at the right time, costs climb, morale dips, and customers wait. But, staffing accuracy alone does not ensure consistent service. Disconnected tools and manual processes make it harder than it should be to react to real-time demand. Organizations need visibility into how agents perform, how interactions are handled, and where improvement is needed to deliver reliable customer experiences.
How 8x8 Makes It Happen
Workforce engagement management that adapts to you? Yeah, we did that. Whether you’re moving off spreadsheets or managing hundreds of agents across multiple regions and channels, our portfolio of solutions gives you the visibility and flexibility to plan, forecast, and adjust with confidence.
What Teams Can Do Together
With a unified approach to workforce engagement, organizations can make more informed decisions, respond faster to change, and continuously improve both operational performance and customer outcomes. From small contact centers to large global operations, we simplify scheduling, strengthen performance, and improve the agent experience.
Workforce Engagement Management Built for Every Business Size
8x8 Workforce Management
Smart, scalable automation for SMBs that want results fast without enterprise complexity. Simplifies scheduling, improves service, and reduces labor waste.
Calabrio Workforce Management
Built for organizations balancing efficiency with employee well-being. Empowers agents with flexibility and self-service while reducing attrition and improving CX.
Verint Workforce Management
Enterprise-grade precision for large, complex operations. Delivers AI-driven forecasting, compliance, and cost control at scale.
8x8 Quality Management
8x8 Quality Management with AQM is 8x8's native, platform-integrated quality management solution available across all contact center tiers.
8x8 Interaction Analytics
Real insights from speech and text analytics, customer sentiment, and trend detection natively embedded.
8x8 Auto QM & Interaction Analytics
Deliver consistent, accurate scoring across 100% of interactions across voice and digital, including real-time coaching. End-to-end QA automation at scale.
The Payoff
The right people. The right time. The right tools. The right insights. 8x8 helps you forecast smarter, schedule faster, gain insights, and build happier, more productive teams.
Proof in Action
Called it “a game-changer” for staffing and workforce planning.
Seamlessly managing operations and forecasting needs.