Create Any Agent
Describe what you need and deploy it the same day. Voice goes straight into the LLM for conversations that feel genuinely human, on a platform designed for how AI works today.
Top Features
AI Studio BuilderReal-Time Voice
8x8 AI Studio
From the first conversational AI agent to fully autonomous AI workflows on the platform you already trust.link to this section
Describe it. Deploy it. Across every channel at once.
The Platform Built for the Future of AI Agents
The organizations pulling ahead aren't just using AI agents. They're building AI Agents on platforms designed for where AI is going.
$31.9B
Invested in conversational AI solutions by 2028, as AI becomes the backbone of customer experience strategy. (Source: IDC)
72.3%
Of CX leaders choose built over bought for AI agents. Trust and expertise are the top two reasons, and those can't come pre-installed. (Source: Metrigy)
One platform to create, deploy, and scale AI agents without the barriers that usually slow you down.
Design by conversation.
Describe what you need to the AI Studio Builder, and it designs, tests, and deploys your agent. No specialist developers, no rigid decision trees, no scripted paths that break the moment a real conversation goes off-script.
Every channel. Pre-connected.
Voice, digital, SMS, and WhatsApp are all built into the platform from the start. No third-party channel integrations, no custom middleware, no integration project before your first agent goes live.
Built Natively.
AI Studio is built into the 8x8 platform. That means one governance model, one relationship, and one ecosystem that grows as your AI needs change. No rebuilds or switching costs.
Why 8x8 AI Studio
Deploy Instantly
Connect agents to the systems your business already uses and deploy them on the communications backbone you already run on, reaching customers on every channel from day one.
Top Features
Agent ActionsChannel Deployment
Control With Confidence
Define exactly when agents hand off to humans, preserve full context at every transfer, and govern automation on your terms with enterprise-grade access controls built into the platform.
Top Features
Escalation & HandoffGovernance & Controls
Scale Without Limits
AI Studio is available to every 8x8 customer with no extra licensing fee requirements and a free tier for building and testing agents. Once an agent goes into production, customers pay for what they use. Not a flat fee or per-seat license.
Top Features
Unified DataAgentic Automation
Why 8x8 AI Studio
Create Any Agent
Describe what you need and deploy it the same day. Voice goes straight into the LLM for conversations that feel genuinely human, on a platform designed for how AI works today.
Top Features
AI Studio BuilderReal-Time Voice
Deploy Instantly
Connect agents to the systems your business already uses and deploy them on the communications backbone you already run on, reaching customers on every channel from day one.
Top Features
Agent ActionsChannel Deployment
Control With Confidence
Define exactly when agents hand off to humans, preserve full context at every transfer, and govern automation on your terms with enterprise-grade access controls built into the platform.
Top Features
Escalation & HandoffGovernance & Controls
Scale Without Limits
AI Studio is available to every 8x8 customer with no extra licensing fee requirements and a free tier for building and testing agents. Once an agent goes into production, customers pay for what they use. Not a flat fee or per-seat license.
Top Features
Unified DataAgentic Automation
Real customers. Real use cases.
From first agent to full automation. Here's what's possible.
Customer Support & Routing
Customer Support & Routing
Intelligent call handling, multi-location reception, and department routing. Up and live in an afternoon.
Sales Qualification
Sales Qualification
Inbound lead capture, qualification workflows, and handoff to CRM, including Salesforce integration.
IT Helpdesk & Internal Ops
IT Helpdesk & Internal Ops
Automated IT support with ticketing integration and documentation assistants, freeing your team for work that actually requires a human.
Connected Workflows
Connected Workflows
Voice-to-ticket creation, outbound collections, bilingual agents, and CRM automation for anything where two systems need to talk.
Quote
"We chose 8x8 AI Studio because that's where we get the best ROI — time saved on the phone, improved accuracy in answering customer questions, and data analysis of calls that will allow us to prioritize the real needs of our customers and our team."
Phil Higgins
Customer Service Manager, EasyPro Pond Products
Built for every stage of your journey.
From connecting your people to reaching customers everywhere, AI Studio grows with you.
Connect Your People
We bring voice, video, chat, and messaging together on one secure platform.
Engage Frontline Teams
From finance to sales and customer success, every team can play a vital role in shaping CX.
Reach Customers Everywhere
We unify voice, chat, email, SMS, RCS, video, and social together on one platform so conversations stay connected.
Connected Workflows
Voice-to-ticket creation, outbound collections, bilingual agents, and CRM automation for anything where two systems need to talk.
Good questions. Real answers.
Everything you need to know about 8x8 AI Studio before you build.
Recommended By Leading Industry Experts.
