Product Description
IRIS Clarity is an AI-powered desktop app that removes distracting background noise from your customer service calls. Because it’s bi-directional, it makes conversations clearer for both agents and customers, no matter where they are.
Developed for Formula 1 race communications, IRIS Clarity is the world's most advanced AI voice-isolation software. Tested in the most extreme environments, IRIS is now enabling clearer conversations across hundreds of contact centres globally.
Listen to examples on our website https://iris.audio/
Benefits
IRIS Clarity directly impacts three key contact center metrics:
- Customer satisfaction – Less repetition, particularly when conveying sensitive information, helps customers get better outcomes, faster.
- Agent wellbeing – By empowering agents to do their job more efficiently and alleviating noise-related stress and frustration, IRIS Clarity enhances agent experience, and contributes to the reduction of employee churn.
- Agent productivity – IRIS Clarity reduces repetition and misunderstandings, thereby decreasing average handling time and increasing first call resolution.
Features
- Bi-directional noise cancelation
- Echo cancellation
- Supported across all major VoIP platforms
- Low CPU and memory footprint
- Noise level controls
- Centralized Admin interface
- Single Sign-on (Microsoft Azure)
- AD Sync (central user mgmt)
- Usage Analytics
- User or PC-based licensing
Prerequisites
- 8x8 X Series License
- Softphone (WebRTC / SIP Softphone)
- Windows 10 or 11
- Intel Core i5 Processor and above
- Minimum 8Gb RAM
- All major browsers running the latest updates
Security and Compliance
Developer: IRIS Audio Technologies
Location: UK, USA
Certifications & Compliance: Upon Request