Solve customer problems wherever you are with video
Solve customer problems wherever you are with video
From consultations to insurance claims to customer support, our Video Interaction solution lets you be there, even when you can’t.
Instant live video calls with one click. No sign ups, no downloads.
Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.
Instant live video calls with one click. No sign ups, no downloads.
Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.
Instant live video calls with one click. No sign ups, no downloads.
Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.
Instant live video calls with one click. No sign ups, no downloads.
Gone are the days of long phone calls and emailed screenshots. Our video interaction solution lets customers start a live video chat with agents to get real-time personalized service.
One-to-one video interactions
Connect instantly
Just tap a link and connect. Video Interaction is completely web-based and designed for mobile phones, meaning customers don’t need to hassle with downloads. Once they click your link, you’ll both be connected.
Reduce operational costs
No more “wasted” service trips. With our video solution, problems can be diagnosed or solved remotely, you’ll save time, reduce waste, create efficiencies, and streamline processes — all because agents aren’t running all over town.
Solve issues faster
Interact with customers or agents in real time. Whether an expert is advising a field agent or an insurance adjuster is filing a claim, our live video interaction tool lets doctors, teachers, field agents, and customer support teams solve issues in the moment customers need help most.
Trust is earned face-to-face
Just because you can’t be on-site, doesn’t mean you can’t be there. Our Video Interaction platform improves customer service, provides assistance, and builds trust face-to-face.
Enhance your customer experience with Video Interaction
Remote Support
Improve customer satisfaction, decrease costs, and provide better support to field agents.
Insurance
Process claims faster by seeing damage, reducing resource costs, and virtually onboard new clients.
Customer Engagement
Walk customers through documents, improve conversion rates, and build trust.
Healthcare
Decrease walk-ins with live video consultations, remotely monitor patients, and increase overall satisfaction.
Video calls for customer service in action
If you aren't in person with a customer, then being there over video is the best alternative. This enables you to fully explain something and guide customers so that you're seeing the same thing. Annotation and chat while on video can provide additional ways to help customers solve their issues.
What's inside our video solution
Geolocation
See your customers’ device location to tag captured photos with timestamps and GPS.
Recording
Record all live video calls for compliance or training purposes — you keep ownership.
Integrated chat
Use our in-app chat feature to share URL links, images and send comments.
Logs and reports
Easily access your call logs and shared images through the customer portal.
What's inside our video solution
Geolocation
Recording
See your customers’ device location to tag captured photos with timestamps and GPS.
Record all live video calls for compliance or training purposes — you keep ownership.
Integrated chat
Logs and reports
Use our in-app chat feature to share URL links, images and send comments.
Easily access your call logs and shared images through the customer portal.
What's inside our video solution
Geolocation
Recording
Integrated chat
Logs and reports
See your customers’ device location to tag captured photos with timestamps and GPS.
Record all live video calls for compliance or training purposes — you keep ownership.
Use our in-app chat feature to share URL links, images and send comments.
Easily access your call logs and shared images through the customer portal.
What's inside our video solution
Geolocation
Recording
Integrated chat
Logs and reports
See your customers’ device location to tag captured photos with timestamps and GPS.
Record all live video calls for compliance or training purposes — you keep ownership.
Use our in-app chat feature to share URL links, images and send comments.
Easily access your call logs and shared images through the customer portal.
Easy invitation system
Launch a live video call by sending an SMS message with a link.
Photo capture & annotation
Capture images, annotate them, and share them during your call.
Automatic call distribution
Let customers initiate calls and automatically connect to available agents when the video chat starts.
Remote camera control
Control your customer’s mobile camera to capture high-quality photos/videos.
Easy invitation system
Photo capture & annotation
Launch a live video call by sending an SMS message with a link.
Capture images, annotate them, and share them during your call.
Automatic call distribution
Remote camera control
Let customers initiate calls and automatically connect to available agents when the video chat starts.
Control your customer’s mobile camera to capture high-quality photos/videos.
Easy invitation system
Photo capture & annotation
Automatic call distribution
Remote camera control
Launch a live video call by sending an SMS message with a link.
Capture images, annotate them, and share them during your call.
Let customers initiate calls and automatically connect to available agents when the video chat starts.
Control your customer’s mobile camera to capture high-quality photos/videos.
Easy invitation system
Photo capture & annotation
Automatic call distribution
Remote camera control
Launch a live video call by sending an SMS message with a link.
Capture images, annotate them, and share them during your call.
Let customers initiate calls and automatically connect to available agents when the video chat starts.
Control your customer’s mobile camera to capture high-quality photos/videos.
Two ways to get started with Video Interaction
Turnkey
Embedded
Get started instantly. No integration or customization needed — just get an account and you can start.
Integrate into your existing web application or mobile app by using our API and iFrame mechanism.
Turnkey
Embedded
Get started instantly. No integration or customization needed — just get an account and you can start.
Integrate into your existing web application or mobile app by using our API and iFrame mechanism.
Turnkey
Get started instantly. No integration or customization needed — just get an account and you can start.
Embedded
Integrate into your existing web application or mobile app by using our API and iFrame mechanism.
Explore other 8x8 APIs for a complete customer engagement strategy
Explore other 8x8 APIs for a complete customer engagement strategy
Explore other 8x8 APIs for a complete customer engagement strategy
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat Apps
Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat Apps
Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat Apps
Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber
SMS
Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.
Voice
Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.
Chat Apps
Reach wider audiences by sending richer messages and content to users of all major chat apps including WhatsApp Business, LINE, WeChat and Viber
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
Jitsi as a Service
An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.
8x8 Connect
8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven business to manage omni channel campaigns, send text or voice messages, and get real-time reports and analytics
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