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The Secret Sauce to Better Customer Support is Communication APIs

Say goodbye to headaches, and hello to happy customers and agents with Communication APIs

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Female speaker

Why does your customer support team need communication APIs?

Customers everywhere are craving a solution to slow resolutions and robotic replies. At the same time customer support agents are battling burnout as they struggle to keep pace.

Enter Communication APIs which serve as bridges between applications for efficient and accurate data sharing. With APIs, your business can lighten the load of your customer support team, respond quicker, and add a personalized touch to every customer interaction.

Why does your customer support team need communication APIs?

Customers everywhere are craving a solution to slow resolutions and robotic replies. At the same time customer support agents are battling burnout as they struggle to keep pace.

Enter Communication APIs which serve as bridges between applications for efficient and accurate data sharing. With APIs, your business can lighten the load of your customer support team, respond quicker, and add a personalized touch to every customer interaction.

Why does your customer support team need communication APIs?

Customers everywhere are craving a solution to slow resolutions and robotic replies. At the same time customer support agents are battling burnout as they struggle to keep pace.

Enter Communication APIs which serve as bridges between applications for efficient and accurate data sharing. With APIs, your business can lighten the load of your customer support team, respond quicker, and add a personalized touch to every customer interaction.

Why does your customer support team need communication APIs?

Customers everywhere are craving a solution to slow resolutions and robotic replies. At the same time customer support agents are battling burnout as they struggle to keep pace.

Enter Communication APIs which serve as bridges between applications for efficient and accurate data sharing. With APIs, your business can lighten the load of your customer support team, respond quicker, and add a personalized touch to every customer interaction.

Did you know?

82% of customers will abandon a brand for poor customer service.

Find out how all-digital bank, Tonik, catapulted customer engagement with an agile, responsive and cost-efficient API solution.

Read more
Tonik-Logo.png

Did you know?

82% of customers will abandon a brand for poor customer service.

Find out how all-digital bank, Tonik, catapulted customer engagement with an agile, responsive and cost-efficient API solution.

Read more
Tonik-Logo.png

Did you know?

82% of customers will abandon a brand for poor customer service.

Find out how all-digital bank, Tonik, catapulted customer engagement with an agile, responsive and cost-efficient API solution.

Read more
Tonik-Logo.png

Did you know?

82% of customers will abandon a brand for poor customer service.

Find out how all-digital bank, Tonik, catapulted customer engagement with an agile, responsive and cost-efficient API solution.

Read more
Tonik-Logo.png

Four ways Communication APIs Transform Customer Support From Meh to Marvelous

Four ways Communication APIs Transform Customer Support From Meh to Marvelous

Four ways Communication APIs Transform Customer Support From Meh to Marvelous

Four ways Communication APIs Transform Customer Support From Meh to Marvelous

Increase engagement

With APIs you can send highly personalised and automated notifications and reminders that keep your customers informed and connected

Resolve complex issues

Turn challenges into opportunities by using one-click video conferencing solutions to discuss complex matters face-to-face from anywhere

Reach more customers

Reach more customers by making customer support accessible to everyone,breaking literacy barriers and including those with disabilities by using voice messaging

Keep data secure

Businesses can rely on APIs to keep personal data secure, send SMS or voice OTPs, or 2FAs to protect the privacy of customers and third party personnel with app-to-app calling

Increase engagement

With APIs you can send highly personalised and automated notifications and reminders that keep your customers informed and connected

Resolve complex issues

Turn challenges into opportunities by using one-click video conferencing solutions to discuss complex matters face-to-face from anywhere

Reach more customers

Reach more customers by making customer support accessible to everyone,breaking literacy barriers and including those with disabilities by using voice messaging

Keep data secure

Businesses can rely on APIs to keep personal data secure, send SMS or voice OTPs, or 2FAs to protect the privacy of customers and third party personnel with app-to-app calling

Increase engagement

With APIs you can send highly personalised and automated notifications and reminders that keep your customers informed and connected

Resolve complex issues

Turn challenges into opportunities by using one-click video conferencing solutions to discuss complex matters face-to-face from anywhere

Reach more customers

Reach more customers by making customer support accessible to everyone,breaking literacy barriers and including those with disabilities by using voice messaging

Keep data secure

Businesses can rely on APIs to keep personal data secure, send SMS or voice OTPs, or 2FAs to protect the privacy of customers and third party personnel with app-to-app calling

Increase engagement

With APIs you can send highly personalised and automated notifications and reminders that keep your customers informed and connected

Resolve complex issues

Turn challenges into opportunities by using one-click video conferencing solutions to discuss complex matters face-to-face from anywhere

Reach more customers

Reach more customers by making customer support accessible to everyone,breaking literacy barriers and including those with disabilities by using voice messaging

Keep data secure

Businesses can rely on APIs to keep personal data secure, send SMS or voice OTPs, or 2FAs to protect the privacy of customers and third party personnel with app-to-app calling

The Customer Service Remix - From Classic Calls to Chat Apps to Video

Customers want it all, and they want it now

Today’s customers want everything they’ve always wanted – the ordinary phone calls, and online help - plus all the newer things that technology offers including chat apps, voice, SMS, and the option for help from real human agents, when and if they need it.

Without Communication APIs acting as bridges between internal systems, it’s very difficult to keep pace. There’s no way to avoid it, omnichannel communications is in.

Learn More About Omnichannel Messaging
Man_on_call_in_train_station_012020.png
Man_on_call_in_train_station_012020.png

The end game - better customer loyalty

No business should have to choose one audience over the other, which is why 8x8 introduced a no-code solution to managing omnichannel communications across SMS, Chat Apps, video and voice.

8x8 Connect gives you access to multiple messaging channels with just a single API. Think of it as a unified platform with a single source of truth.

Learn more
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Group_laughing_052020.png

Explore Communication APIs

Explore Communication APIs

Explore Communication APIs

Explore Communication APIs

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more
VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Learn more
ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

Learn more
VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t

Learn more

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more
VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Learn more
ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

Learn more
VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t

Learn more

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more
VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Learn more
ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

Learn more
VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t

Learn more

SMSAPI_icon.svg

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Learn more
VoiceAPI_icon.svg

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Learn more
ChatAPI_icon.svg

Chat Apps

Reach wider audiences by sending richer messages and content to users of ALL major chat apps including WhatsApp Business, LINE, WeChat and Viber

Learn more
VideoInteractionaPI_icon.svg

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction product lets you be there, even when you can’t

Learn more
common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more
common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more
common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more
common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more
common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more
common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more
common.videoConferencing

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Learn more
common.integrationAndApiS

8x8 Connect

8x8 Connect is an all-in-one business communication platform which is used by knowledge-driven businesses to manage omni-channel campaigns, send text or voice messages, and get real-time reports and analytics.

Learn more

Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com

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