Registration for the Manchester CX Tour has closed. We encourage you to check out our other CX tour stops and future events at 8x8.com/events to stay connected with us for updates. We hope to see you at a future event!
Agenda
Schedule
12pm-4pm:
General Session:
Doors open + Attendee check-ins
Lunch and Networking
Trends and Innovations: Pioneering the Future of CX
Customer Fireside Chat
Partner Solutions Spotlight (Creovai)
CX Thought Leadership Panel + Q&A
Ask the Expert Demos
Location
The Lowry Hotel
50 Dearmans Pl Chapel Wharf Salford, Manchester M3 5LHIntroducing our expert speakers
Chris Nicholson
Contact Transformation Manager
Riverside
Neil Titcomb
Senior Vice President of Global Sales
Creovai
Rafael Ferreira
Senior Director, Product Management Contact Center
8x8
Lisa Orford
VP, Product for Contact Centre
8x8
Chris Angus
VP, Contact Centre Engagement
8x8
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
Event sponsor
Creovai is the leading provider of conversation intelligence and real-time agent guidance software that is designed to improve both the customer and agent experience in your contact center.
Built by people with extensive experience working in and leading contact centers, Creovai’s technology simplifies your customer interactions and surfaces tangible opportunities for you to improve contact center operations.
Our technology intuitively listens to what your customers are saying in real time, understands their intent, and gives you all the information you need to take positive action. Be that guiding your agents, fixing broken processes, or making faster decisions.
Creovai has a long track record of success and has a global footprint with hundreds of brands relying on us to give them the insights they need to elevate their contact center performance.
8x8 CX Tour Locations
Join us at a city near you. More dates and locations are coming soon!
