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The Fuze Platform will be permanently retired on December 31, 2025. After this date, services on Fuze platform will be completely discontinued and inaccessible.

If you have not yet started your upgrade, you must act immediately to ensure uninterrupted service.

Failure to complete your transition to the 8x8 platform before the deadline will result in service disruption. No extensions or exceptions will be possible.

To begin your upgrade, please contact your Account Manager, Customer Success Manager, or call Support: ‭+1 (866) 379-9442‬

Helpful links

Fuze Customer Community

Submit support or billing cases, learn more about our products, and access training materials.

Fuze Customer Portal

Manage menus, queues, ring groups, and advanced settings for devices and extensions.

Fuze Help Center

View knowledge base articles and get help on setting up Fuze Desktop.

Download Fuze

Easily download Fuze Desktop and Mobile applications.

Account Management

  • New service inquiries
  • Provides education on new products and services

Fuze Hub

  • Adding new locations
  • Porting additional numbers
  • Updates to user details

Customer Success

  • Customer business advocate
  • Customer satisfaction and retention
  • Manages non-technical requests
  • Educational content provider

Billing

  • Questions about your monthly bill or invoicing
  • Questions about contract terms (CSA/MSA)
Co-workers using different 8x8 UCaaS and Contact Center products to work together

Better together

We're excited for the future of Fuze and 8x8 together.

Our combined engineering organizations will focus on delivering innovation on the 8x8 platform, accelerating our roadmap to deliver the benefits of an integrated, cloud-based communications platform to all customers.