8x8 Contact Center
Administration and Configuration
8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
8x8 Contact Center
Administration and Configuration
8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
8x8 Contact Center
Administration and Configuration
8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
8x8 Contact Center
Administration and Configuration
8x8 Contact Center
Administration and Configuration
Perform common administrative tasks for inbound voice channels with this instructor-led course.
Who should take this course?
System administrators who will administer and configure 8x8 Contact Center solutions.
Course Overview
The Contact Center Administration and Configuration course provides contact center administrators with the knowledge and skills necessary to perform common administrative tasks for inbound voice channels. During this course, students will perform hands-on practice activities to configure and administer a basic contact center tenant.
Course Outcomes
At the end of this course, students will be able to:
- Review Contact Center concepts and terms
- Given a scenario, configure a working contact center voice channel solution—with appropriate users, channels, queues and IVR script
- Create administrator accounts with specific account permissions
- Identify the function of Status, Transaction, and Outbound Codes—practice and test the configuration of these codes
- Configure a local CRM to solve a business need
Course Topics
- Overview and Terminology
- Building a Basic Contact Center Tenant
- Security and Custom Rules
- Contact Center Codes
- Troubleshooting the System
- CRM Tools
Recommended Prerequisite(s)
Frequently Asked Questions
I am new to 8x8. How do I get training?
We offer a number of different options so you can pick and choose which work best for you.
Free Options:
• Quick Tutorial Pages (great for tech-savvy audiences)
• On-Demand Course (more in-depth learning experience) Paid Options:
•. Virtual Instructor-Led Sessions (join public sessions with other users)
• Private Online Sessions (limit the audience to just your users and modify the agenda to your needs)
• Customized eLearning (modified ono-demand courses that fit your enviornment)
• Paid Onsite Visit (tailor the day to your needs)
• Need Something Special (let us know!)
To learn more about paid options contact your 8x8 Sales Account Executive or send an email to training@8x8.com.
What is virtual, instructor-led training (VILT)?
Virtual instructor-led training classes hosted by an 8x8 instructor and delivered via an 8x8 meeting.
How can I enroll in classes?
To access free On-Demand Course go to university.8x8.com and create a free account (immediate access granted). To register for instructor-led sessions work with your 8x8 Sales Account Executive to purchase this service for your users first. Once purchased users can register for any upcoming session by going to https://go.oncehub.com/learn8x8.
What is open enrollment?
Open enrollment or public instructor-led sessions means participants from any company who purchased trainining can join (sessions are not limited to specific company affiliation).
I have more than one Admin that needs training – can I have them all sit in a conference room to attend the training?
Training is best consumed individually by each user. On-Demand Courses are free so each person can complete training at their own pace. Instructor-led sessions are cost services, and each person should register to join their desired session. Private group sessions can be purchased as needed by contacting your 8x8 Sales Account Executive.
How long will access be available for courses purchased?
On-Demand training is now free to all users. When you register for training your access will continue indefinately. Access to paid instructor-led training remains available for up to six month after purchase.
What is the maximum time period available to schedule remote training sessions or Adoption Kit consultation calls?
Private sessions and consultation calls must be booked within six months from the date of the order placed with 8x8.
Speak with a specialist