Enrich the conversation
Interact with customers in a more natural, interactive way that uses images, videos and files.
Meet customers on their terms. And their chat app of choice.
Meet customers on their terms. And their chat app of choice.
The 8x8 Chat Apps API gives you one streamlined channel to engage with customers across WhatsApp, WeChat, Viber, and other major chat apps.
Enhance customer engagement with the 8x8 Chat Apps API.
Achieve superior deliverability
Ensure messages are delivered and know which notifications are getting opened.
Streamline customer communications
Seamlessly integrate multiple chat apps into your existing support and CRM solutions.
Enrich the conversation
Interact with customers in a more natural, interactive way that uses images, videos and files.
Achieve superior deliverability
Ensure messages are delivered and know which notifications are getting opened.
Streamline customer communications
Seamlessly integrate multiple chat apps into your existing support and CRM solutions.
Enrich the conversation
Interact with customers in a more natural, interactive way that uses images, videos and files.
Achieve superior deliverability
Ensure messages are delivered and know which notifications are getting opened.
Streamline customer communications
Seamlessly integrate multiple chat apps into your existing support and CRM solutions.
Enrich the conversation
Interact with customers in a more natural, interactive way that uses images, videos and files.
Achieve superior deliverability
Ensure messages are delivered and know which notifications are getting opened.
Streamline customer communications
Seamlessly integrate multiple chat apps into your existing support and CRM solutions.
Choose the chat apps your customers want
Simplify how you offer various channels
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.
Single Endpoint
No matter which chatting app you use, a single API works for all of them.
Smart Retry
Reroute undelivered messages to another chatting app to ensure delivery.
SMS Fallback
Undelivered or unread messages will be re-sent via SMS to ensure deliverability.
Automated Content Adaptation
Automatically adapt rich messaging content to various chat app channels.
Simplify how you offer various channels
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.
Single Endpoint
No matter which chatting app you use, a single API works for all of them.
Smart Retry
Reroute undelivered messages to another chatting app to ensure delivery.
SMS Fallback
Undelivered or unread messages will be re-sent via SMS to ensure deliverability.
Automated Content Adaptation
Automatically adapt rich messaging content to various chat app channels.
Simplify how you offer various channels
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.
Single Endpoint
No matter which chatting app you use, a single API works for all of them.
Smart Retry
Reroute undelivered messages to another chatting app to ensure delivery.
SMS Fallback
Undelivered or unread messages will be re-sent via SMS to ensure deliverability.
Automated Content Adaptation
Automatically adapt rich messaging content to various chat app channels.
Simplify how you offer various channels
Being everywhere your customers are shouldn’t mean managing tons of channels separately. Our chatting apps solutions make it easy to streamline multiple chat apps so you can provide more channels to your customers.
Single Endpoint
No matter which chatting app you use, a single API works for all of them.
Smart Retry
Reroute undelivered messages to another chatting app to ensure delivery.
SMS Fallback
Undelivered or unread messages will be re-sent via SMS to ensure deliverability.
Automated Content Adaptation
Automatically adapt rich messaging content to various chat app channels.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Preferred Channel Management
Set a priority order to determine which chat app channels send your messages.
Onboarding Support
Receive hands-on support from professionals for onboarding all chat app channels.
Template Management
Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Preferred Channel Management
Set a priority order to determine which chat app channels send your messages.
Onboarding Support
Receive hands-on support from professionals for onboarding all chat app channels.
Template Management
Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Preferred Channel Management
Set a priority order to determine which chat app channels send your messages.
Onboarding Support
Receive hands-on support from professionals for onboarding all chat app channels.
Template Management
Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.
Read/Delivered Receipts
Use callbacks to see which messages were sent, delivered, or read, and get CTRs on buttons.
Preferred Channel Management
Set a priority order to determine which chat app channels send your messages.
Onboarding Support
Receive hands-on support from professionals for onboarding all chat app channels.
Template Management
Create and submit templates to WhatsApp for approval and manage them in 8x8 Connect, our customer portal.
“Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that dominate in other parts of the world, like Viber or Zalo.”
- Simon Schwall, CEO and Co-founder of OKO
“Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that dominate in other parts of the world, like Viber or Zalo.”
- Simon Schwall, CEO and Co-founder of OKO
“Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that dominate in other parts of the world, like Viber or Zalo.”
- Simon Schwall, CEO and Co-founder of OKO
“Most insurance companies have struggled with the delivery of service to this audience. So what we have delivered here with 8x8 is a real game changer. And the solution is so flexible – it will enable us to integrate other messaging platforms that dominate in other parts of the world, like Viber or Zalo.”
- Simon Schwall, CEO and Co-founder of OKO