Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams.
Based in Essex, Ghost Enterprises is a growing business, providing IT solutions to small and medium-sized companies in the UK. Its services range from cloud services and hosting, to data backup and 24/7 online support.
Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams.
Based in Essex, Ghost Enterprises is a growing business, providing IT solutions to small and medium-sized companies in the UK. Its services range from cloud services and hosting, to data backup and 24/7 online support.
Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams.
Based in Essex, Ghost Enterprises is a growing business, providing IT solutions to small and medium-sized companies in the UK. Its services range from cloud services and hosting, to data backup and 24/7 online support.
Ghost Enterprises wins back business, thanks to 8x8 Voice for Microsoft Teams.
Based in Essex, Ghost Enterprises is a growing business, providing IT solutions to small and medium-sized companies in the UK. Its services range from cloud services and hosting, to data backup and 24/7 online support.
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The challenge: Booming business, held back.
When the coronavirus pandemic struck the UK, Ghost Enterprises found its services in high demand. “Overnight, clients were scrambling to work from home,” explains Managing Director Grant Hulley. “We could set up their VPNs, remote machines, provide data centre services, and deliver the business continuity they needed.”
However, Ghost’s own communications were fraying at the edges. While some consultants moved speedily between client sites, others had to be tethered to the office phones — simply to take customer calls and pass on messages. It was stifling the business. Ghost Enterprises relied heavily on Microsoft Teams for its backoffice communications. But it needed an intelligent phone system to work alongside, so staff could take calls anywhere.
“Previously, our phone provider had promised us an app. But six months later, we were still waiting — and so we opted to use Microsoft Teams as a workaround to reach colleagues. But this meant we couldn’t make phone calls from Teams in an efficient way,” says Hulley. “This wasn’t just frustrating, it was hitting our bottom line. Some clients were leaving because they found communications difficult.”
The challenge: Booming business, held back.
When the coronavirus pandemic struck the UK, Ghost Enterprises found its services in high demand. “Overnight, clients were scrambling to work from home,” explains Managing Director Grant Hulley. “We could set up their VPNs, remote machines, provide data centre services, and deliver the business continuity they needed.”
However, Ghost’s own communications were fraying at the edges. While some consultants moved speedily between client sites, others had to be tethered to the office phones — simply to take customer calls and pass on messages. It was stifling the business. Ghost Enterprises relied heavily on Microsoft Teams for its backoffice communications. But it needed an intelligent phone system to work alongside, so staff could take calls anywhere.
“Previously, our phone provider had promised us an app. But six months later, we were still waiting — and so we opted to use Microsoft Teams as a workaround to reach colleagues. But this meant we couldn’t make phone calls from Teams in an efficient way,” says Hulley. “This wasn’t just frustrating, it was hitting our bottom line. Some clients were leaving because they found communications difficult.”
The challenge: Booming business, held back.
When the coronavirus pandemic struck the UK, Ghost Enterprises found its services in high demand. “Overnight, clients were scrambling to work from home,” explains Managing Director Grant Hulley. “We could set up their VPNs, remote machines, provide data centre services, and deliver the business continuity they needed.”
However, Ghost’s own communications were fraying at the edges. While some consultants moved speedily between client sites, others had to be tethered to the office phones — simply to take customer calls and pass on messages. It was stifling the business. Ghost Enterprises relied heavily on Microsoft Teams for its backoffice communications. But it needed an intelligent phone system to work alongside, so staff could take calls anywhere.
“Previously, our phone provider had promised us an app. But six months later, we were still waiting — and so we opted to use Microsoft Teams as a workaround to reach colleagues. But this meant we couldn’t make phone calls from Teams in an efficient way,” says Hulley. “This wasn’t just frustrating, it was hitting our bottom line. Some clients were leaving because they found communications difficult.”
The challenge: Booming business, held back.
When the coronavirus pandemic struck the UK, Ghost Enterprises found its services in high demand. “Overnight, clients were scrambling to work from home,” explains Managing Director Grant Hulley. “We could set up their VPNs, remote machines, provide data centre services, and deliver the business continuity they needed.”
However, Ghost’s own communications were fraying at the edges. While some consultants moved speedily between client sites, others had to be tethered to the office phones — simply to take customer calls and pass on messages. It was stifling the business. Ghost Enterprises relied heavily on Microsoft Teams for its backoffice communications. But it needed an intelligent phone system to work alongside, so staff could take calls anywhere.
“Previously, our phone provider had promised us an app. But six months later, we were still waiting — and so we opted to use Microsoft Teams as a workaround to reach colleagues. But this meant we couldn’t make phone calls from Teams in an efficient way,” says Hulley. “This wasn’t just frustrating, it was hitting our bottom line. Some clients were leaving because they found communications difficult.”
The solution: “Lighting up” the Teams dialer.
Hulley and his colleagues discovered 8x8 on the web. They discussed their objectives with the 8x8 team and were guided to a solution that enabled calling from Microsoft Teams.
“8x8 provided the communication solution we needed,” he says.
“Calls could be made using the Microsoft Teams dialer— and the 8x8 app gave us an auto attendant, voicemail, and other advanced voice calling features not available with Microsoft Teams. And it worked with Windows or Linux on our laptops as well as on our iOS or Android phones.”
The solution: “Lighting up” the Teams dialer.
Hulley and his colleagues discovered 8x8 on the web. They discussed their objectives with the 8x8 team and were guided to a solution that enabled calling from Microsoft Teams.
“8x8 provided the communication solution we needed,” he says.
“Calls could be made using the Microsoft Teams dialer— and the 8x8 app gave us an auto attendant, voicemail, and other advanced voice calling features not available with Microsoft Teams. And it worked with Windows or Linux on our laptops as well as on our iOS or Android phones.”
The solution: “Lighting up” the Teams dialer.
Hulley and his colleagues discovered 8x8 on the web. They discussed their objectives with the 8x8 team and were guided to a solution that enabled calling from Microsoft Teams.
“8x8 provided the communication solution we needed,” he says.
“Calls could be made using the Microsoft Teams dialer— and the 8x8 app gave us an auto attendant, voicemail, and other advanced voice calling features not available with Microsoft Teams. And it worked with Windows or Linux on our laptops as well as on our iOS or Android phones.”
The solution: “Lighting up” the Teams dialer.
Hulley and his colleagues discovered 8x8 on the web. They discussed their objectives with the 8x8 team and were guided to a solution that enabled calling from Microsoft Teams.