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Seize the opportunity.

In today's work-from-anywhere world, there's a real opportunity to streamline communication tools, connect employees with the world, and improve productivity. For organizations that rely on Microsoft Teams, seizing this opportunity is more accessible and affordable than you think.

Here are some key insights this eBook uncovered as we explored voice services for Microsoft Teams.

1. Stop the app switching, enable the apps you already use.

Ubiquitous, seamless communications tools have gone from nice-to-have to business-critical. Forward-thinking organizations have equipped employees with work-from-anywhere tools and strategies that acknowledge the importance of convenience, context, and speed of communications. For Microsoft Teams customers, this means minimizing the cognitive burden of switching between apps and integrating internal and external communications in the apps people already use.

2. Accept no compromise between convenience and power.

When it comes to providing voice services for Microsoft Teams, convenience is king, and context is queen. The trick, however, is making sure you get the best of both by using the Microsoft Teams dialer your users are familiar with, combined with direct routing-based phone services. Sounds complicated? Believe us; it couldn't be easier.

3. Look no further for direct routing for Teams.

The reality is that Microsoft has made it simple for organizations to add a third-party communications provider to Teams using direct routing. That's where 8x8 Voice for Microsoft Teams complements Teams collaboration with global calling plans to ensure that Teams customers get the most from their Microsoft 365 /Teams investment.

8x8 is currently the only communications provider offering an easy-to-use direct routing solution for PSTN voice calling together with a Microsoft Teams certified contact center—all on a single platform.

We think that tightly integrating and embedding 8x8 voice calling and contact center services into Microsoft Teams is a fantastic idea. It's not just us. We surveyed over five hundred people and found they, too, believe we have hit the nail on the head with exactly the right voice solution for today's market.

Chapter Eight Review

Enabling Microsoft Teams customers to connect everywhere easily means making the Teams calling experience seamless with global voice services for knowledge workers and contact center agents without disrupting the familiar Teams user interface and user experience.