Ready for businessThe digital economy demands modern communications.

The digital economy demands modern communications.

“The five essential entrepreneurial skills for success are concentration, discrimination, organization, innovation and communication.” - Michael Faraday

In This is your time, we review the incredible opportunity small businesses have and how you are driving the momentum around our continued economic recovery and growth.

We also touch on the importance of capitalizing on continued disruption in this new digital economy and how the right tools are now, more than ever, critical for your business’ success.

Communications have always been critical to the lifeblood of any business. Being able to communicate with each other and with your customers has always been critical in coordinating your efforts to serve your customers, create lasting customer loyalty and grow your customer base.

In this chapter, we’ll explore why a modern communications solution plays a critical role in equipping your small business for success.

The digital economy demands modern communications.

“The five essential entrepreneurial skills for success are concentration, discrimination, organization, innovation and communication.” - Michael Faraday

In This is your time, we review the incredible opportunity small businesses have and how you are driving the momentum around our continued economic recovery and growth.

We also touch on the importance of capitalizing on continued disruption in this new digital economy and how the right tools are now, more than ever, critical for your business’ success.

Communications have always been critical to the lifeblood of any business. Being able to communicate with each other and with your customers has always been critical in coordinating your efforts to serve your customers, create lasting customer loyalty and grow your customer base.

In this chapter, we’ll explore why a modern communications solution plays a critical role in equipping your small business for success.

The digital economy demands modern communications.

“The five essential entrepreneurial skills for success are concentration, discrimination, organization, innovation and communication.” - Michael Faraday

In This is your time, we review the incredible opportunity small businesses have and how you are driving the momentum around our continued economic recovery and growth.

We also touch on the importance of capitalizing on continued disruption in this new digital economy and how the right tools are now, more than ever, critical for your business’ success.

Communications have always been critical to the lifeblood of any business. Being able to communicate with each other and with your customers has always been critical in coordinating your efforts to serve your customers, create lasting customer loyalty and grow your customer base.

In this chapter, we’ll explore why a modern communications solution plays a critical role in equipping your small business for success.

The digital economy demands modern communications.

“The five essential entrepreneurial skills for success are concentration, discrimination, organization, innovation and communication.” - Michael Faraday

In This is your time, we review the incredible opportunity small businesses have and how you are driving the momentum around our continued economic recovery and growth.

We also touch on the importance of capitalizing on continued disruption in this new digital economy and how the right tools are now, more than ever, critical for your business’ success.

Communications have always been critical to the lifeblood of any business. Being able to communicate with each other and with your customers has always been critical in coordinating your efforts to serve your customers, create lasting customer loyalty and grow your customer base.

In this chapter, we’ll explore why a modern communications solution plays a critical role in equipping your small business for success.

Communications in the age of the digital economy.

“Mr. Watson - Come here - I want to see you”

On March 10, 1876, Alexander Graham Bell uttered these words into his newly invented telephone, and by doing so ushered in a new era of communications.

Communications and how we communicate with each other have greatly evolved since then. From large fixed-location plastic phones to talk-from-anywhere freedom enabled by mobile devices and communications apps, audio communications have been fundamentally transformed and joined by an expanded list of communications channels such as texting, chatting, video conferencing and social media interactions.

This presents two challenges to a small business. For one, the freedom to work from anywhere comes with the challenge of maintaining availability, quality and reliability of your communications wherever you happen to be and on any device you happen to be using. For another, the number of available channels of communications your customers prefer and can choose from can create a disjointed experience for you and your employees as you navigate special purpose apps.

Only a cloud communications provider allows you and your employees to communicate from anywhere and on any device, and simplifies communications on any channel.

Communications in the age of the digital economy.

“Mr. Watson - Come here - I want to see you”

On March 10, 1876, Alexander Graham Bell uttered these words into his newly invented telephone, and by doing so ushered in a new era of communications.

Communications and how we communicate with each other have greatly evolved since then. From large fixed-location plastic phones to talk-from-anywhere freedom enabled by mobile devices and communications apps, audio communications have been fundamentally transformed and joined by an expanded list of communications channels such as texting, chatting, video conferencing and social media interactions.

This presents two challenges to a small business. For one, the freedom to work from anywhere comes with the challenge of maintaining availability, quality and reliability of your communications wherever you happen to be and on any device you happen to be using. For another, the number of available channels of communications your customers prefer and can choose from can create a disjointed experience for you and your employees as you navigate special purpose apps.

Only a cloud communications provider allows you and your employees to communicate from anywhere and on any device, and simplifies communications on any channel.

Communications in the age of the digital economy.

“Mr. Watson - Come here - I want to see you”

On March 10, 1876, Alexander Graham Bell uttered these words into his newly invented telephone, and by doing so ushered in a new era of communications.

Communications and how we communicate with each other have greatly evolved since then. From large fixed-location plastic phones to talk-from-anywhere freedom enabled by mobile devices and communications apps, audio communications have been fundamentally transformed and joined by an expanded list of communications channels such as texting, chatting, video conferencing and social media interactions.

This presents two challenges to a small business. For one, the freedom to work from anywhere comes with the challenge of maintaining availability, quality and reliability of your communications wherever you happen to be and on any device you happen to be using. For another, the number of available channels of communications your customers prefer and can choose from can create a disjointed experience for you and your employees as you navigate special purpose apps.

Only a cloud communications provider allows you and your employees to communicate from anywhere and on any device, and simplifies communications on any channel.

Communications in the age of the digital economy.

“Mr. Watson - Come here - I want to see you”

On March 10, 1876, Alexander Graham Bell uttered these words into his newly invented telephone, and by doing so ushered in a new era of communications.

Communications and how we communicate with each other have greatly evolved since then. From large fixed-location plastic phones to talk-from-anywhere freedom enabled by mobile devices and communications apps, audio communications have been fundamentally transformed and joined by an expanded list of communications channels such as texting, chatting, video conferencing and social media interactions.

This presents two challenges to a small business. For one, the freedom to work from anywhere comes with the challenge of maintaining availability, quality and reliability of your communications wherever you happen to be and on any device you happen to be using. For another, the number of available channels of communications your customers prefer and can choose from can create a disjointed experience for you and your employees as you navigate special purpose apps.

Only a cloud communications provider allows you and your employees to communicate from anywhere and on any device, and simplifies communications on any channel.

Security is no longer a nice-to-have.

Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.

What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:

Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
Communications in flight (e.g. calls, meetings or chats in progress)

What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:

Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
Phishing attacks designed to enable unauthorized log-in to a user’s communications applications

These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.

Cloud communications providers such as 8x8 have earned several industry-standard security and compliance certifications, encrypt all communications traffic across all channels to and from its endpoints, and secure data at rest in the cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.

Security is no longer a nice-to-have.

Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.

What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:

Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
Communications in flight (e.g. calls, meetings or chats in progress)

What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:

Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
Phishing attacks designed to enable unauthorized log-in to a user’s communications applications

These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.

Cloud communications providers such as 8x8 have earned several industry-standard security and compliance certifications, encrypt all communications traffic across all channels to and from its endpoints, and secure data at rest in the cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.

Security is no longer a nice-to-have.

Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.

What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:

Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
Communications in flight (e.g. calls, meetings or chats in progress)

What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:

Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
Phishing attacks designed to enable unauthorized log-in to a user’s communications applications

These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.

Cloud communications providers such as 8x8 have earned several industry-standard security and compliance certifications, encrypt all communications traffic across all channels to and from its endpoints, and secure data at rest in the cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.

Security is no longer a nice-to-have.

Security takes many forms for different businesses. In this digital workplace, communications security has elevated importance, but it often takes a backseat to cost.

What do we mean by communications security? There are two primary types of information that must be kept secure and encrypted:

Data at rest, meaning any information that is stored, such as communications history logs, recordings and other metadata associated with your communications
Communications in flight (e.g. calls, meetings or chats in progress)

What puts that information at risk? According to this recent Nemertes report, common threats to business communications solutions include:

Denial-of-service attacks against providers, or against the enterprise that limit the ability of users to connect to cloud services
Toll fraud attacks that cause unwanted and costly outbound calls, or that route calls across high-cost network providers
Phishing attacks designed to enable unauthorized log-in to a user’s communications applications

These attacks are becoming alarmingly more common, taking advantage of the recent shift toward increased remote-work models.

Cloud communications providers such as 8x8 have earned several industry-standard security and compliance certifications, encrypt all communications traffic across all channels to and from its endpoints, and secure data at rest in the cloud. In fact, 8x8 has worked with standards bodies to evolve and implement industry-first security standards, including its most recent initiative to provide end-to-end encrypted video meetings. As a business, you can be confident that 8x8 takes communications security seriously, remains open and transparent about its communications practices, and constantly improves and innovates to lead on security.

Simplicity is key.

Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use. And the myriad communications channels available today only further complicate communicating and conducting business with your customers.

This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to.

A simple, unified user interface is more than a nice-to-have, as it will:

Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
Make collaborating on different channels and moving amongst channels effortless
Encourage wide use and adoption by all employees
Render customer communications with your business effortless
Drastically improve employee productivity and happiness which translates to improved customer satisfaction

8x8 Work simplifies the communications experience by consolidating all of your business communications in one convenient app that can be used on any device, from anywhere.

Simplicity is key.

Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use. And the myriad communications channels available today only further complicate communicating and conducting business with your customers.

This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to.

A simple, unified user interface is more than a nice-to-have, as it will:

Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
Make collaborating on different channels and moving amongst channels effortless
Encourage wide use and adoption by all employees
Render customer communications with your business effortless
Drastically improve employee productivity and happiness which translates to improved customer satisfaction

8x8 Work simplifies the communications experience by consolidating all of your business communications in one convenient app that can be used on any device, from anywhere.

Simplicity is key.

Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use. And the myriad communications channels available today only further complicate communicating and conducting business with your customers.

This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to.

A simple, unified user interface is more than a nice-to-have, as it will:

Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
Make collaborating on different channels and moving amongst channels effortless
Encourage wide use and adoption by all employees
Render customer communications with your business effortless
Drastically improve employee productivity and happiness which translates to improved customer satisfaction

8x8 Work simplifies the communications experience by consolidating all of your business communications in one convenient app that can be used on any device, from anywhere.

Simplicity is key.

Usability is key to adopting any new technology. Gone are the days when users would tolerate a trade-off between sophistication and ease of use. And the myriad communications channels available today only further complicate communicating and conducting business with your customers.

This is especially true for communications solutions, where a consistent experience across different modes of communication can mean business-changing productivity gains and improvement in collaboration. A Nemertes report found recently that 63.8% of organizations are already using a team collaboration solution or were planning to.

A simple, unified user interface is more than a nice-to-have, as it will:

Facilitate the onboarding of new employees, most if not all of which will be recruited and onboarded remotely
Make collaborating on different channels and moving amongst channels effortless
Encourage wide use and adoption by all employees
Render customer communications with your business effortless
Drastically improve employee productivity and happiness which translates to improved customer satisfaction

8x8 Work simplifies the communications experience by consolidating all of your business communications in one convenient app that can be used on any device, from anywhere.

IT leaders moving to the cloud cite a number of primary drivers including potential cost savings over time, the better ability of cloud-based solutions to scale to meet the needs of distributed, virtual, and global organizations, the advantage that cloud solutions have when it comes to delivering innovative new features, and the ability to shift staff into more strategic roles.

Nemertes Report: Moving Voice to the Cloud

Read the report

IT leaders moving to the cloud cite a number of primary drivers including potential cost savings over time, the better ability of cloud-based solutions to scale to meet the needs of distributed, virtual, and global organizations, the advantage that cloud solutions have when it comes to delivering innovative new features, and the ability to shift staff into more strategic roles.

Nemertes Report: Moving Voice to the Cloud

Read the report

IT leaders moving to the cloud cite a number of primary drivers including potential cost savings over time, the better ability of cloud-based solutions to scale to meet the needs of distributed, virtual, and global organizations, the advantage that cloud solutions have when it comes to delivering innovative new features, and the ability to shift staff into more strategic roles.

Nemertes Report: Moving Voice to the Cloud

Read the report

IT leaders moving to the cloud cite a number of primary drivers including potential cost savings over time, the better ability of cloud-based solutions to scale to meet the needs of distributed, virtual, and global organizations, the advantage that cloud solutions have when it comes to delivering innovative new features, and the ability to shift staff into more strategic roles.

Nemertes Report: Moving Voice to the Cloud

Read the report

All communications are important.

In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.

In fact, true communications power comes from support for multiple channels and making it easy to move between them.

Making communications easy doesn't necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.

Unified analytics across voice, chat, and video communications channels can help:

Identify opportunities to proactively remedy customer issues based on frequency and type of communications
Predict, identify, and proactively remedy communications quality issues
Build a complete picture of customer touchpoints across channels to identify key inflection points and opportunities
Use speech analysis to determine overall customer mood and key topics being addressed, driving business adjustments and improvements
Self-troubleshoot employee communications issues like poor headset quality or bandwidth problems to improve connectivity and productivity

8x8 provides comprehensive analytics including quality monitoring, speech analytics, and communications history analysis to help your business know more, improve faster, and serve customers more effectively.

All communications are important.

In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.

In fact, true communications power comes from support for multiple channels and making it easy to move between them.

Making communications easy doesn't necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.

Unified analytics across voice, chat, and video communications channels can help:

Identify opportunities to proactively remedy customer issues based on frequency and type of communications
Predict, identify, and proactively remedy communications quality issues
Build a complete picture of customer touchpoints across channels to identify key inflection points and opportunities
Use speech analysis to determine overall customer mood and key topics being addressed, driving business adjustments and improvements
Self-troubleshoot employee communications issues like poor headset quality or bandwidth problems to improve connectivity and productivity

8x8 provides comprehensive analytics including quality monitoring, speech analytics, and communications history analysis to help your business know more, improve faster, and serve customers more effectively.

All communications are important.

In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.

In fact, true communications power comes from support for multiple channels and making it easy to move between them.

Making communications easy doesn't necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.

Unified analytics across voice, chat, and video communications channels can help:

Identify opportunities to proactively remedy customer issues based on frequency and type of communications
Predict, identify, and proactively remedy communications quality issues
Build a complete picture of customer touchpoints across channels to identify key inflection points and opportunities
Use speech analysis to determine overall customer mood and key topics being addressed, driving business adjustments and improvements
Self-troubleshoot employee communications issues like poor headset quality or bandwidth problems to improve connectivity and productivity

8x8 provides comprehensive analytics including quality monitoring, speech analytics, and communications history analysis to help your business know more, improve faster, and serve customers more effectively.

All communications are important.

In today’s digital workplace, employees and customers switch channels constantly, and they deserve a consistent experience.

In fact, true communications power comes from support for multiple channels and making it easy to move between them.

Making communications easy doesn't necessarily make them better, though. For small businesses, teamwork is key and every customer interaction could be the last. If you don’t understand how effective your communications are, you can’t make the right decisions to improve productivity, avoid customer churn, and increase profit margin.

Unified analytics across voice, chat, and video communications channels can help:

Identify opportunities to proactively remedy customer issues based on frequency and type of communications
Predict, identify, and proactively remedy communications quality issues
Build a complete picture of customer touchpoints across channels to identify key inflection points and opportunities
Use speech analysis to determine overall customer mood and key topics being addressed, driving business adjustments and improvements
Self-troubleshoot employee communications issues like poor headset quality or bandwidth problems to improve connectivity and productivity

8x8 provides comprehensive analytics including quality monitoring, speech analytics, and communications history analysis to help your business know more, improve faster, and serve customers more effectively.

Always available.

Communications amongst your employees and with your customers is key to your business’ success in this digital economy. You don’t have time to be concerned about uptime and availability as well as quality. It just needs to work.

And that’s why the cheapest solution may not always be the best solution. Reliable communications means investing in a highly available and redundant infrastructure that supports the highest quality communications with consistent uptime.

Look for vendors that guarantee their service with an open and transparent service level agreement for both communications quality (mean opinion score, or MOS) and uptime, demonstrating that they take availability seriously. This means they are only reactive when issues arise, but proactive in anticipating and resolving potential issues before they impact their customers.

8x8 was the first communications-as-a-service provider to offer both a MOS and 99.99% availability service level agreement. 8x8 continues to lead the industry in both quality and availability, with complete transparency on the terms of those guarantees. As your employees and customers work and connect virtually, it’s critical to ensure uninterrupted communications between them so you can focus on running the business.

Always available.

Communications amongst your employees and with your customers is key to your business’ success in this digital economy. You don’t have time to be concerned about uptime and availability as well as quality. It just needs to work.

And that’s why the cheapest solution may not always be the best solution. Reliable communications means investing in a highly available and redundant infrastructure that supports the highest quality communications with consistent uptime.

Look for vendors that guarantee their service with an open and transparent service level agreement for both communications quality (mean opinion score, or MOS) and uptime, demonstrating that they take availability seriously. This means they are only reactive when issues arise, but proactive in anticipating and resolving potential issues before they impact their customers.

8x8 was the first communications-as-a-service provider to offer both a MOS and 99.99% availability service level agreement. 8x8 continues to lead the industry in both quality and availability, with complete transparency on the terms of those guarantees. As your employees and customers work and connect virtually, it’s critical to ensure uninterrupted communications between them so you can focus on running the business.

Always available.

Communications amongst your employees and with your customers is key to your business’ success in this digital economy. You don’t have time to be concerned about uptime and availability as well as quality. It just needs to work.

And that’s why the cheapest solution may not always be the best solution. Reliable communications means investing in a highly available and redundant infrastructure that supports the highest quality communications with consistent uptime.

Look for vendors that guarantee their service with an open and transparent service level agreement for both communications quality (mean opinion score, or MOS) and uptime, demonstrating that they take availability seriously. This means they are only reactive when issues arise, but proactive in anticipating and resolving potential issues before they impact their customers.

8x8 was the first communications-as-a-service provider to offer both a MOS and 99.99% availability service level agreement. 8x8 continues to lead the industry in both quality and availability, with complete transparency on the terms of those guarantees. As your employees and customers work and connect virtually, it’s critical to ensure uninterrupted communications between them so you can focus on running the business.

Always available.

Communications amongst your employees and with your customers is key to your business’ success in this digital economy. You don’t have time to be concerned about uptime and availability as well as quality. It just needs to work.

And that’s why the cheapest solution may not always be the best solution. Reliable communications means investing in a highly available and redundant infrastructure that supports the highest quality communications with consistent uptime.

Look for vendors that guarantee their service with an open and transparent service level agreement for both communications quality (mean opinion score, or MOS) and uptime, demonstrating that they take availability seriously. This means they are only reactive when issues arise, but proactive in anticipating and resolving potential issues before they impact their customers.

8x8 was the first communications-as-a-service provider to offer both a MOS and 99.99% availability service level agreement. 8x8 continues to lead the industry in both quality and availability, with complete transparency on the terms of those guarantees. As your employees and customers work and connect virtually, it’s critical to ensure uninterrupted communications between them so you can focus on running the business.

Chapter Two Review

In this chapter, we reviewed how an all-in-one cloud communications platform can help you stay open for business by allowing your employees to collaborate with each other and your customers to communicate with your business from anywhere.

To accomplish this, an all-in-one communications solution must:

Be secure
Be simple to use
Have a rich communications feature set
Be always up and available

Learn more about 8x8’s feature rich and highly available all-in-one communications solutions and see which one is right for your business.

Helpful Resources

Video: See all the exciting updates in 8x8's Open Communications Platform Winter Release 2021

Register Now: 8x8 X Series Live Demo

ebook: Unified Communications trends to watch in 2021

Video: Janet Navarrette, owner of Blue J. Health and Wellness

Learn more about 8x8 All-In-One Communications Solution

Report: Nemertes: Moving Voice to the Cloud

Chapter Two Review

In this chapter, we reviewed how an all-in-one cloud communications platform can help you stay open for business by allowing your employees to collaborate with each other and your customers to communicate with your business from anywhere.

To accomplish this, an all-in-one communications solution must:

Be secure
Be simple to use
Have a rich communications feature set
Be always up and available

Learn more about 8x8’s feature rich and highly available all-in-one communications solutions and see which one is right for your business.

Helpful Resources

Video: See all the exciting updates in 8x8's Open Communications Platform Winter Release 2021

Register Now: 8x8 X Series Live Demo

ebook: Unified Communications trends to watch in 2021

Video: Janet Navarrette, owner of Blue J. Health and Wellness

Learn more about 8x8 All-In-One Communications Solution

Report: Nemertes: Moving Voice to the Cloud

Chapter Two Review

In this chapter, we reviewed how an all-in-one cloud communications platform can help you stay open for business by allowing your employees to collaborate with each other and your customers to communicate with your business from anywhere.

To accomplish this, an all-in-one communications solution must:

Be secure
Be simple to use
Have a rich communications feature set
Be always up and available

Learn more about 8x8’s feature rich and highly available all-in-one communications solutions and see which one is right for your business.

Helpful Resources

Video: See all the exciting updates in 8x8's Open Communications Platform Winter Release 2021

Register Now: 8x8 X Series Live Demo

ebook: Unified Communications trends to watch in 2021

Video: Janet Navarrette, owner of Blue J. Health and Wellness

Learn more about 8x8 All-In-One Communications Solution

Report: Nemertes: Moving Voice to the Cloud

Chapter Two Review

In this chapter, we reviewed how an all-in-one cloud communications platform can help you stay open for business by allowing your employees to collaborate with each other and your customers to communicate with your business from anywhere.

To accomplish this, an all-in-one communications solution must: