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8x8 Accessibility Plan

We are committed to continuously improving our accessibility compliance.

A contact center agent searching 8x8’s accessibility features on a laptop

8x8 Accessibility Plan

We are committed to continuously improving our accessibility compliance.

A contact center agent searching 8x8’s accessibility features on a laptop

8x8 Accessibility Plan

We are committed to continuously improving our accessibility compliance.

A contact center agent searching 8x8’s accessibility features on a laptop

8x8 Accessibility Plan

We are committed to continuously improving our accessibility compliance.

A contact center agent searching 8x8’s accessibility features on a laptop

8x8 Accessibility Statement

8x8 is committed to ensuring that everyone can communicate using our voice, video, chat, and contact center offerings.

Supporting keyboard navigation
Contrast adjustments
Zoom functionality
Screen narrators
Voice command software

We are dedicated to meeting the WCAG 2.1 AA standard across our platform, with our most commonly used user interfaces already compliant. This ongoing effort includes:

Customers communicating with contact center agents using 8x8 contact center offerings
Customers communicating with contact center agents using 8x8 contact center offerings

Our Accessibility Commitment

We strive to continuously improve our accessibility compliance.

Logos of WCAG 2.1 Level AA, FCC Section 508 and EN 301 549 standards.

Our products are partially conformant with WCAG 2.1 Level AA. And our devices Comply with FCC Section 508 and EN 301 549 standards

Our Accessibility Commitment

We strive to continuously improve our accessibility compliance.

Logos of WCAG 2.1 Level AA, FCC Section 508 and EN 301 549 standards.

Our products are partially conformant with WCAG 2.1 Level AA. And our devices Comply with FCC Section 508 and EN 301 549 standards

Our Accessibility Commitment

We strive to continuously improve our accessibility compliance.

Logos of WCAG 2.1 Level AA, FCC Section 508 and EN 301 549 standards.

Our products are partially conformant with WCAG 2.1 Level AA. And our devices Comply with FCC Section 508 and EN 301 549 standards

Our Accessibility Commitment

We strive to continuously improve our accessibility compliance.

Logos of WCAG 2.1 Level AA, FCC Section 508 and EN 301 549 standards.

Our products are partially conformant with WCAG 2.1 Level AA. And our devices Comply with FCC Section 508 and EN 301 549 standards

Building Internal Capacity

To stay ahead of legal requirements and best practices, we are:

  • Expanding our internal expertise by certifying more employees through the International Association of Accessibility Professionals (IAAP)
  • Providing mandatory accessibility training for all employees
Call center agents are doing accessibility training and looking at a tablet phone
Call center agents are doing accessibility training and looking at a tablet phone

Poly Desktop Devices

Our Poly desktop devices are Hearing Aid Compatible (HAC) and comply with FCC Section 508 and EN 301 549 standards. Standard accessibility features on Poly phones include:

  • Visual alerts
  • Customizable backlighting (LCD models only)
  • Adjustable ring tone and volume
  • Visual ringing (certain VVX models)
  • Hearing-aid compatibility
  • Tactile “5” key with raised bumps

Additional features, such as TTY support and the Poly Desktop Connector application, may require further configuration. Third-party vendors may provide optional items to address specific disabilities or conditions.

A female contact center agent using 8x8 cloud communication accessibility features
A female contact center agent using 8x8 cloud communication accessibility features

Enhanced Accessibility Recommendations

For enhanced accessibility, we recommend improvements to:

  • Interoperability with screen readers like JAWS
  • Keyboard navigation
  • User interfaces for color-related challenges
A tablet phone with a blue background showing different color smileys to ensure color-related challenges
A tablet phone with a blue background showing different color smileys to ensure color-related challenges

8x8 Meet Video Conferencing

The 8x8 Meet video conferencing solution includes:

  • Closed captions for real-time audio-to-text display
  • Detailed transcriptions with timestamps
Different call center agents showcasing 8x8’s enhanced video conferencing feature
Different call center agents showcasing 8x8’s enhanced video conferencing feature

Prevention of barriers