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Communication APIs.

8x8® no-code CPaaS connects you to customers on the channels they want from a unified platform.

View Capabilities

Communication APIs.

8x8® no-code CPaaS connects you to customers on the channels they want from a unified platform.

View Capabilities
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Connect on any channel.

Engage with customers on their favorite channel—from SMS to WhatsApp** and beyond—with one platform. Offer support, schedule appointments, and run promos, with open rates up to 98%.

Omnichannel messaging
8x8 CPaaS Omnichannel Messaging interface displayed on desktop and smartphone

Add voice, anywhere.

Incorporate secure voice solutions into apps and workflows to streamline team and customer communication and increase accessibility—from calling, notifications, and text-to-speech to in-app communication and voice IVR.

Voice APIs
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Turn on video, seamlessly.

Offer real-time video experiences to customers' mobile devices with one click—no downloads needed. Perfect for troubleshooting, support escalation, KYC security, and virtual consultations.

Video interaction
8x8 Video Interaction interface for seamless communication across desktop and smartphone

Keep it authentic and fraud-free.

Protect customer data and privacy with 8x8 authentication and fraud prevention solutions. They detect and block fraudulent traffic so you can focus on fostering real customer connections.

Verification API
8x8 Verification API interface enhancing security across desktop and smartphone

Communication APIs capabilities.

Here’s everything else 8x8 CPaaS does.

High-Volume SMS

Schedule messages and automate workflows.

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Messaging

Connect with customers on every channel.

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Voice

Secure voice features, and enhance interactions.

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Video

Support customers with video and Jitsi® APIs.

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Authentication and Fraud

Easily verify users, and prevent fraud.

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A product portfolio to supercharge your CX.

From superior contact center solutions to unified communications and no-code APIs, our products solve even your most complex communication challenges.

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Contact Center

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Unified Communications

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Communications APIs

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CX Beyond the Contact Center

Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

How it works
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Contact Center

8x8 Contact Center™ powers up agents with AI to simplify contact center operations and delight customers.

How it works
A preview of the 8x8 Contact Center interface on a desktop screen

Unified Communications

8x8 Work® connects teams and customers globally with an AI-enabled communications suite.

How it works
A desktop preview of 8x8 Unified Communications interface for integrated communication tools

Communications APIs

8x8 no-code CPaaS connects you to customers on the channels they want from one platform.

Desktop preview of 8x8 Communication APIs interface for embedding voice, video, and messaging features

CX Beyond the Contact Center

8x8 Engage™ empowers all customer-facing teams to stay connected and support customers with ease.

How it works
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8x8 for Microsoft Teams**

Amplify your Microsoft Teams with 8x8 communication capabilities and contact center integrations.

How it works

Integrate seamlessly.

Easily connect with popular CX, business, and CRM apps to reach new levels of productivity without added complexity.

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Secure and compliant.

Up-to-date with regulations and verified by third-party certifications. So you get peace of mind.

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Stay in the loop. See what’s new.

TRIAL

Get started for free

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BLOG

8x8 Jitsi as a Service™ named a market leader

Read post
A report showcasing 8x8 Jitsi-as-a-Service as a market leader in programmable video solutions

BROCHURE

Discover 8x8 communication experiences

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Get the 8x8 CPaaS brochure to learn about 8x8 Communications API solutions

DATASHEET

8x8 Connect: Communication platform datasheet

View data
Download the 8x8 Connect platform data sheet for omnichannel messaging

EBOOK

Secure against fraud with smarter authentication

Download eBook
Learn how 8x8 enhances security with fraud prevention and authentication solutions
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Let’s power your CX ambitions, together.

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