Your transcriptions shouldn’t be guesswork.

8x8 beat Dialpad and RingCentral by over 50% in AI transcription accuracy. Here’s why that matters.

Young man in glasses wearing a black jacket and white shirt, standing confidently in an office setting with large windows, conveying professionalism.

Inaccurate transcripts don’t just hurt your CX—they slow down automation, clutter your data, and create compliance risks. That’s why 8x8 put its AI to the test. The Tolly Group ran 15 diverse voice samples across accents, use cases, and speakers through 8x8, Dialpad, and RingCentral. The verdict? 8x8 delivered the lowest word error rate by a wide margin. If you’re investing in smarter systems, cleaner data is non-negotiable. And it starts with better transcription.

8x8 word error rate: 3.43%
Our competitors: Over 8%

Independent testing by the Tolly Group, February 2025.

8x8 word error rate: 3.43%
Our competitors: Over 8%

Independent testing by the Tolly Group, February 2025.

8x8 word error rate: 3.43%
Our competitors: Over 8%

Independent testing by the Tolly Group, February 2025.

8x8 word error rate: 3.43%
Our competitors: Over 8%

Independent testing by the Tolly Group, February 2025.

What’s inside:

Smarter inputs = smarter AI: Transcription is the starting point. Better accuracy leads to better insights, automation, and decision-making.

Real-world test, real results: This wasn’t a lab experiment. It used customer-style conversations with multiple accents and speakers.

Third-party credibility: No marketing spin. Just hard data from a trusted independent source.

Less cleanup, more velocity: Fewer errors mean less time fixing transcripts—and more time delivering outcomes.

Get the data behind the accuracy. See how 8x8 stacks up—and why it’s the smart choice for scalable, enterprise-grade AI.

Because your systems are only as smart as the words they understand.